- Kyndryl (Providence, RI)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Humana (Providence, RI)
- …+ ** Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Citizens (Johnston, RI)
- … customer sales + Two (2) or more years of recent phone/inside sales experience , Contact Center experience strongly preferred + Proficient knowledge ... Description As part of our dedicated Contact Center team, our Inbound Business...equivalent + Experience working in a call center or customer support role + Strong… more
- Cognizant (Providence, RI)
- …Associate or bachelor's degree in healthcare management preferred. Minimum of two years' experience in customer service including six months in a lower-level ... ** Customer Service Representative** (remote) This is a remote...interactions. + Have a basic understanding of healthcare call center operations which is advantageous. + Be adaptable to… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Concentrix (Providence, RI)
- …AI, chatbot platforms, or voice technology + Contact center , customer service software, or telephony industry experience + Enterprise AI/ML products with ... cloud infrastructure, scalability, and reliability considerations + **Telephony Knowledge** (Preferred): Experience with SIP protocols, contact center … more
- Ralliant (Providence, RI)
- …OEMs. This role is an exciting opportunity for a driven sales professional with experience in the data center ecosystem who excels at leveraging existing ... related field. + 3+ years of technical B2B sales experience in the data center equipment industry...to grow key OEM account business and develop long-term customer relationships. + Experience with value-based selling,… more
- Walgreens (Mansfield, MA)
- …Lead, Fulfillment Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 44 CABOT ... issues and recommending and implementing improvements to resolve problems. + Experience providing customer service to internal and external customers,… more
- Walgreens (Mansfield, MA)
- …Fulfillment Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 44 CABOT ... + High School/GED and at least 2 years of experience in an IT customer -facing and/or technical...Certificate in Network Plus, Microsoft, Cisco or CompTIA + Experience at a distribution center or manufacturing… more
- Bank of America (Lincoln, RI)
- …upselling or referring products * Experience working in an inbound or outbound contact center (phone, chat and or video) * Experience working as ... ACS Call Center Telephone Banker- Lincoln, RI Lincoln, Rhode Island...Relevant Laws, Rules, and Regulations + Adaptability + Client Experience Branding + Customer Service Management +… more