- Palo Alto Networks (Plano, TX)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Plano, TX)
- …create an environment where we all win with precision. **Your Career** As a Senior Technical Support Engineer , you will engage directly with our valued ... + Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer + Proficiency… more
- Palo Alto Networks (Santa Clara, CA)
- …in high pressure situations). **Your Impact** + Provide post sales technical support , configurations, troubleshooting, and standard methodologies to customers ... teams to improve overall software quality per release cycle + Publish Technical Support Bulletins and other technical documentation in the Knowledge Base… more
- Rocket Software (Columbus, OH)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the...team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep… more
- IBM (Bellevue, WA)
- …IBM, where growth and innovation thrive. **Your role and responsibilities** As a Technical Support Professional, you should have experience in a customer-facing ... with a solid technical grasp of the product/s they will support . The Technical Support Professional is expected to adeptly manage conflicting priorities,… more
- Palo Alto Networks (Plano, TX)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- NetApp (Wichita, KS)
- …to work in a fast-paced, high-pressured, multi-functional environment providing remote technical support to NetApp Customers, Partners, Field Engineers, L1 ... + Participate actively in level 1 Swarming events. + Collaborate with other Technical Support Engineers who may need assistance working a case. + Achieve KCS… more
- IBM (Bellevue, WA)
- …fast-growing team on the leading edge of cloud infrastructure technology. As a Support Engineer , you'll help us build a scalable, customer-first support ... [1] product and customers as we are- as a Support Engineer you will have the opportunity... and professional expertise** * 2+ years in a technical support , DevOps, or SRE role supporting… more
- ServiceNow, Inc. (Orlando, FL)
- …better for everyone. **What you get to do in this role:** ** ** The Senior Technical Support Engineer will be responsible for managing and resolving the most ... assistance on complex issues. Other duties and responsibilities of the Senior Technical Support Engineer include: + Provide guidance on prioritizing and… more
- Palo Alto Networks (Plano, TX)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
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