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What you'll bring to the team

Ready to lead, have fun, and build real leadership experience? 🐷🎉

At **Peppa Pig World of Play Michigan** , our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. This is a perfect opportunity for emerging leaders who want to grow, learn, and lead in a playful, supportive, and high-energy environment 🌈✨

As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories 😊🎈

Qualifications & Experience

Why You’ll Love This Role 💖

+ A hands-on leadership position where you’re on the floor, not behind a desk 🙌

+ A bright, playful, family-friendly workplace where no two days are the same 🐽🎠

+ Opportunities to build real leadership, coaching, and operational experience 🚀

+ A supportive team environment that encourages learning, growth, and teamwork 🤝

Key Responsibilities 🐷

+ Lead daily Guest Experience operations to ensure smooth, safe, and guest-focused performance 🎟️🛟

+ Motivate, coach, and inspire team members to deliver amazing service with energy and positivity 🌟👏

+ Delegate and monitor daily assignments to keep operations running efficiently 🗂️⚙️

+ Manage queues and guest flow safely and effectively during peak periods ⏱️➡️

+ Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions 😊🛠️

+ Assist with training and documentation across all primary Guest Experience areas 📚✍️

+ Support the development of front-line team members through coaching, feedback, and on-the-job leadership 🧑‍🏫💬

+ Uphold health, safety, and service standards across all operations 🧼⚠️

+ When not serving as Supervisor on Duty, assist with training initiatives, employee engagement, audits, and development projects 📊🎯

+ Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift 🎉🌟

Education & Experience 🎓

+ 🎓 High school diploma or GED required

+ 🐷 Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred

+ 💪 Previous experience leading a team, project, or shift with demonstrated accountability

+ 🌟 Positive, outgoing personality with a passion for guest experience and teamwork

+ ⚡ Flexible and adaptable in a fast-paced, playful, ever-changing environment

+ 🗣️ Strong communication skills with a calm, friendly, and professional approach to problem-solving

+ 💻 Comfortable using technology and basic office software

+ 🤝 Reliable, trustworthy, and committed to creating magical experiences for every family

_Come help us create giggles, smiles, and muddy-puddle-sized fun every day at Peppa Pig World of Play Michigan! 🐷💦🎈_

Benefits

The Perks of the Magic** **✨

+ 🎡 **Fantastic Health Coverage:** Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

+ 🌴 **Generous Paid Time Off:** Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

+ 🎟️ **Merlin Magic Pass:** Share the fun with free entry for you, your family, and friends to our world-famous attractions.

+ 🏆 **Recognition and Rewards:** Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

+ 💰 **401(k) Savings Plan:** Build your future with our company-matched retirement program.

+ 🎓 **Tuition Assistance:** Pursue your passions with educational support and reimbursement programs.

+ 🚀 **Growth and Development:** Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.73/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/11125/guest-experience-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-MI-Auburn Hills_

**Job ID** _2026-11125_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _Peppa Pig World of Play Michigan_