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GENERAL SUMMARY:

Under general supervision, greets and assists customers by providing information and ensuring that they reach the proper destinations. Monitors and directs driveway traffic and provides general customer relations assistance at lobby entrances.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Greets and assists HFHS customers in an accommodating and friendly manner by opening doors (vehicle and building) and providing information and direction to the proper destinations.

• Actively seeks out customers in need of assistance and provides general customer relations assistance resolving customer issues and problems at lobby entrances as necessary.

• Locates and provides wheelchairs for patients as necessary and ensures that patients reach their destination if escort is not available.

• Reports to supervisor on a daily basis to discuss operational problems, incidents, and/or unusual situations.

• Informs appropriate departments of any visitors and/or media personnel requesting to see them.

• Works collaboratively with customers and supervision while promoting a team oriented, customer focused environment.

• Must be able to push up to two hundred pounds and lift 50lbs.

• Ability to use telephone effectively and in a courteous manner.

• Responsible for all equipment and supplies necessary to perform job.

• Performs patient escort duties, lobby host and information clerk duties as necessary. 11.Screens and directs visitors to appropriate areas when necessary.

• Performs other related duties as assigned or required.

EDUCATION/EXPERIENCE REQUIRED:

• High school graduate or G.E.D. equivalent required.

• Six months related customer service is required.

• Must be able to read and write and understand oral and written instructions.

• Must be proficient with using a computer including Microsoft Word and email

• Must always be clean, neat and professional in appearance.

• Must have good interpersonal skills, customer service attributes and the ability to communicate effectively with internal and external customers.

• Must demonstrate and always use customer friendly demeanor and etiquette.

Additional Information

+ Organization: Henry Ford Hospital - Detroit Main Campus

+ Department: Lobby Services

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.