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Under minimal supervision and working independently, using workforce management tools provides support and effective staff planning to deliver the appropriate level of service to Henry Ford patients within a call center environment. The scheduler analyst must have a clear and working understanding of the inter-relationships between staffing, scheduling and the contact distributions of the work product. The scheduler analyst must also have a clear and working understanding of the Henry Ford Time Entry system, correlation with workforce management (WFM) tools. In addition, to understanding the use of WFM, must also have very strong writing, computer skills and the ability to effectively communicate the resulting analysis to the management team.

EDUCATION AND EXPERIENCE:

+ Associate degree or two years of college required in business or related field, required.

+ Bachelors Degree preferred.

+ Minimum 2 years minimum of call center analytics required; workforce management experience preferred.

+ Strong computer skills and aptitude; Network environment; Experienced in Microsoft Office applications including MS access, MS excel, PowerPoint; Excellent analytical and qualitative skills; Knowledge of WFM applications; Knowledge of the business rule of call centers and how it relates to the business of the corporation.

Additional Information

+ Organization: Corporate Services

+ Department: Ambulatory Contact Center

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.