• IT Operations Technician

    PDS Tech Commercial (Waterloo, IN)


    IT Operations Technician – Waterloo, Indiana

     

    $30–$35/hr | 6-Month Contract-to-Hire | 1st Shift (8 AM–5 PM, Monday–Friday)

     

    Empower IT Excellence – Join Our Team!

    Role Summary

    Ready to put your technical skills to work in a role where every day brings new challenges and opportunities? PDS Tech Commercial is hiring an **IT Operations Technician** to support multiple business divisions across the Waterloo, Indiana region. This is your chance to become the go-to expert ensuring systems run smoothly, users stay connected, and the organization operates at its best.

     

    If you're driven, resourceful, and excited about hands-on IT work, this role is built for you.

    What You’ll Do (Day-to-Day)

    + Provide **in-person and remote technical support** to teammates across divisions within a 20-mile radius.

    + **Order, configure, deploy, and support IT hardware** while maintaining accurate inventory records.

    + Assist with **implementing Azure cloud solutions** and supporting modern IT services and tools.

    + Partner with business users to understand requirements and deliver effective IT solutions.

    + Troubleshoot system issues, manage support requests, and maintain service quality standards.

    + Contribute to project work and perform additional operational duties as assigned.

    + Follow all safety policies, procedures, and best practices to ensure a secure work environment.

    Required Qualifications

    + Bachelor’s degree in an IT-related field **or** equivalent combination of education and experience.

    + At least **1 year of IT support experience** .

    + Strong verbal and written communication skills.

    + Excellent customer service mindset with the ability to support remote users effectively.

    + Proven ability to **prioritize multiple support requests** efficiently.

    + Positive attitude with the ability to build strong, trustworthy relationships.

    + Willingness to work on an **as-needed basis** , including evenings or weekends.

    Preferred Qualifications

    + **AZ-900** or **AZ-104** certification

    + PowerShell scripting experience

    + Cloud migration experience

    + Microsoft Azure DevOps (ADO) familiarity

    + Experience working within an Agile environment

     

    Why Join Us

     

    You’ll join a collaborative, people-focused environment where your technical skills and ideas are highly valued. This role offers the opportunity to work across multiple business units, contribute to impactful IT initiatives, and grow professionally in a supportive environment.

    What you can expect:

    + A culture that values teamwork, innovation, and continuous improvement

    + A safety-focused and supportive workplace

    + Opportunities for long-term career growth (contract-to-hire potential)

    + Engaging work that directly supports teammates and operational success

     

    Ready to Level Up Your IT Career?

     

    If you’re energized by problem-solving, passionate about technology, and eager to support a thriving organization, we want to meet you.

     

    **Pay Details:** $30.00 to $35.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.