"Alerted.org

Adecco is recruiting for a **Customer Service Representative** for a client in **East Syracuse, NY.** This position is temp-to-hire, paying **$20/hour.**

We’re seeking a detail-oriented, customer-focused individual to support daily service operations, strengthen customer relationships, and ensure smooth account management. If you enjoy problem-solving, communicating with customers, and keeping things organized, this is a great opportunity to grow your career.

Responsibilities:

+ Provide day-to-day customer support, including problem-solving, order processing, and customer account maintenance.

+ Follow company policies and procedures while identifying opportunities to improve departmental efficiency.

+ Build strong relationships with customers and internal sales teams; provide proactive support to help drive sales.

+ Respond to customer inquiries via phone and in-person.

+ Schedule and bill for services, deliveries, and new installations; coordinate with the Service/Operations Manager on timelines.

+ Process customer payments and maintain accurate reports and records.

+ Make outbound calls to existing customers to schedule services or promote maintenance plans.

+ Perform outbound collection calls and assist with over-the-counter customer orders.

+ Resolve customer complaints professionally and ensure appropriate follow-up actions.

+ Document all customer interactions, inquiries, complaints, and resolutions in internal systems.

+ Complete contract forms, address change requests, and service discontinuation orders.

+ Escalate unresolved issues to the appropriate department for further review.

+ Calculate service charges, arrange billing, and collect deposits/payments as needed.

+ Contact customers regarding inquiries, claim results, or planned adjustments.

+ Upsell additional products and services.

+ Perform other duties as assigned by the General Manager.

Minimum Requirements:

+ 1+ years of customer service experience

+ High school diploma or GED

+ Moderate proficiency in Microsoft Word and Excel

Preferred Qualifications:

+ Customer service experience in a sales or marketing environment

+ Data entry experience

Essential Skills:

+ Strong computer skills, including Microsoft Office

+ Comfortable with Windows OS, MS Excel, and MS Word

+ Ability to learn proprietary software

+ Excellent written and verbal communication skills

+ Professional phone etiquette

**Pay Details:** $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.