• Executive IT Support Liaison

    ThermoFisher Scientific (Waltham, MA)


    Work Schedule

     

    Standard (Mon-Fri)

     

    Environmental Conditions

     

    Office

    Job Description

    As an Executive IT Support Liaison, you are the primary contact for our Company Leadership Team. Your tasks encompass solving technical challenges, addressing security matters, and managing technology.

    Key Responsibilities

    Operational Excellence & Support Delivery

     

    + Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolution

    + Deploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devices

    + Complete repeatable support processes through playbooks for reoccurring activities

    + Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery

    + Advise executive colleagues on technology standard processes, emerging tools, and recommended procedures

    + Perform preventative maintenance in conjunction with Global IT standards

    + Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity.

    + Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolution

    + Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations

    Requirements / Qualifications

    + Bachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success.

    + Your dedication to your tasks is evident

    + You possess a customer-centric approach

    + You are innovative

    + You provide “white-glove” treatment to colleagues

    + You enjoy meeting people and establishing relationships with colleagues

    + You demonstrate a sharp understanding of time constraints, while also showcasing the ability to stay calm under pressure.

    + You are punctual!

    + You are enthusiastic about learning new technologies and processes

    + You can work with minimum supervision and be self-motivated

    + You are agile at finding the right solution in any situation

    + Maintain adaptability

    + Travel Requirement: <25%

    Technical:

    + Using and supporting Mac OS, Windows 11, Office 365 Products, iOS devices & Android devices

    + Experience in ServiceNow

    + Accessing/Analyzing Data in PowerBI

    + Mac Hardware/OS, PC Hardware/OS

    + Video Conferencing hardware

    + Townhall/Event Production

    + Dell/Mac

    + iPhone/iPad

     

    Compensation and Benefits

     

    The salary range estimated for this position based in Massachusetts is $91,700.00–$120,000.00.

     

    This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

     

    + A choice of national medical and dental plans, and a national vision plan, including health incentive programs

    + Employee assistance and family support programs, including commuter benefits and tuition reimbursement

    + At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

    + Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

    + Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

     

    For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

     

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.