• HR Assistant II

    Adecco US, Inc. (Tampa, FL)


    Adecco is currently assisting one of its clients in their search for a **HR Assistant at TAMPA FL 33607 (Hybrid)**

     

    Pay rate: $22/hr.

     

    Shift availability:- Mon-Fri Mon - Fri 8:30am-5:30pm

     

    _About the Role_

     

    We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team. This role is responsible for providing administrative support and delivering exceptional service to employees and HR partners.

    Key Responsibilities

    + Answer and field inbound calls, providing assistance and accurate direction.

    + Handle inquiries related to payroll, leave of absence (LOA), and other HR-related topic.

    + Partner closely with the Payroll team to resolve inquiries.

    + Direct employee and HR payroll questions to the appropriate resolution channels.

    + Provide One HR expertise and support to employees and HR community.

    + Process tuition reimbursement requests and employee verifications.

    + Address policy questions, compliance, and policy acknowledgements.

    + Document employee data changes, performance reports, and communications.

    + Create cases in ServiceNow and manage call logs using call management software.

    Qualifications

    + Bachelor’s Degree required.

    + Minimum 5 years of experience in HR support or high-volume contact center environment.

    + Prior experience handling inbound calls and case management (ServiceNow preferred).

    + Strong attention to detail and critical thinking skills.

    + Proficiency in Microsoft Outlook, Teams, and Excel.

    + Spanish language skills highly preferred.

    What Makes You Stand Out

    + Previous contact center experience with inbound phone calls and case management.

    + Ability to manage inquiries related to payroll, LOA, and HR policies effectively.

    **Pay Details:** $22.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.