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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Communication and Collaboration Domain is currently part of the Digital Workplace Portfolio. It focuses on delivering tools to employees that enable them to work together more efficiently. Collaboration is highly aligned with employee experience initiatives and helps provide USAA employees with more intuitive and integrated technical solutions.

USAA’s workforce is becoming increasingly distributed, and the technical advances enabling collaboration are coming more rapidly. Deploying communication and collaboration tools is also becoming more complex as enterprise environments become more integrated. To help meet these challenges, new categories have been created that more granularly organize and manage its key components. Organizational changes to this domain will continue into the future as USAA continues to refine its understanding of communication, collaboration, and productivity applications.

The nature of work is changing and collaboration is at the forefront of solving the issues facing the modern workforce. Innovation and investment in collaboration is necessary for USAA to retain its position as one of the best places to work in IT.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is **not** available for this position.

What you'll do:

+ Collaborates with business and IT stakeholders to understand strategy, requirements, measures, risks and controls for a business function or IT domain.

+ Utilizes expertise and research to create technology decisions with relevant architecture artifacts and proactively apply architecture thinking to conceive evolutionary strategies and roadmaps that can accelerate current capabilities for a business function or technology domain.

+ Cultivates productive and trusted relationships with business and IT stakeholders, as well as engineering resources, to provide leadership and guidance to influence and shape priority, cost transparency and execution of architecture solutions and domain direction.

+ Assess domain applications in collaboration with business and application owners to identify strengths, weaknesses, opportunities, threats and risks. Advise business owners of proposed courses of action.

+ Defines and documents architecture standards for a technology domain to ensure architectural compliance of technology solutions. Use risk assessment methodologies to draft/evaluate and approve/reject waivers to architecture standards.

+ Participates in activities that support the USAA technology ecosystem such as workstream planning, solution design reviews, code reviews, test case definition, and assistance in troubleshooting of Availability Command Center incidents to resolve complex production issues related to a technology domain.

+ Provides professional and technical mentorship for new architects, engineers and IT community colleagues in an open, respectful, flexible and empathetic manner. Seeks out mentoring opportunities specifically to create team redundancy and backfill ability.

+ Executes architecture practices and processes by properly creating and maintaining architecture domain documentation, ensuring timely completion of deliverables and suggesting enhancements.

+ Establishes external relationships with contacts on industry organizations and government boards and vendors in the marketplace related to a business function or technology domain.

+ Establishes a plan to gain external eminence by pursuing professional and industry technical certifications, presenting at conferences, publishing technical papers, contributing to open source, authoring patents, etc..

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 10 years of experience in the Information Technology field to include at least 2 years in a technical leadership role within IT.

+ Experience in technology application development and/or infrastructure and operational implementation.

+ Deep knowledge in a minimum of one technology domain (from an application, infrastructure, operations, scalability, availability, performance, people, process, and tooling perspective).

+ Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

+ Demonstrated experience effectively communicating and developing high trust relationships with frontline and second level management and stakeholders.

+ Understanding and application of technical architecture standards, principles, and policies and knowledge of applicable regulations and risk management practices.

What sets you apart:

+ Knowledge of document / file management systems with focus on legal and regulatory requirements (FINRA, PCI, MIPAA, etc.), retention, data loss prevention, sensitive data management, information barriers, and Identify Access Management.

+ Knowledge of teleconferencing technologies (Zoom / Teams) used for small and large group scenarios such as meetings and webinars. Experience with implementations that utilize access controls that ensure compliance and regulatory requirements are enforced is beneficial.

+ Knowledge of knowledge management and unified search technologies implemented across multiple repositories with focus on access controls and native source permission models.

+ Knowledge of persistent messaging / social / chat technologies

+ Experience with intranet solutions including team sites, enterprise news, employee directory, communities, and targeted communications.

+ Experience with integrations between collaboration technologies and custom application development solutions that leverage capabilities within these technologies.

+ Knowledge of audio / video technologies utilized within conference room solutions (cameras, speakers, microphone, etc.) implemented with teleconferencing products such as Zoom or Teams.

+ Security, Information Governance, Legal, Risk, Compliance, and Networking familiarity improves the collaboration with the adherence, rollout/implementation, and compliance of product suite.

Compensation range:** The salary range for this position is: $143,320.00 - $273,930.00 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.