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HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm with the possibility of evening and weekend shifts when needed.

Summary:

The Outreach Coordinator develops and implements outreach strategies that promote new patient growth, strengthen patient engagement, and support quality improvement goals. This role helps connect patients to care by leading direct outreach efforts aligned with quality measures and Network Strategy objectives. The Outreach Coordinator also collaborates with clinical and administrative teams to plan and facilitate the Network’s Patient Advisory Councils. By gathering patient insights and supporting council activities, the coordinator informs improvements that advance patient-centered care across the Network.

Essential Duties and Responsibilities:

Patient Growth and Access

+ Coordinate outreach strategies to increase new patient enrollment and engagement across the entire service region

+ Establish and maintain relationships with community organizations, schools, shelters, and local agencies to promote access to care and increase patient awareness of available services

+ Participate in community events, health fairs, and enrollment opportunities to connect individuals and families with Network Health Centers

+ Support scheduling and follow-up for new patients referred through outreach activities

+ Generate and analyze reports to evaluate outreach effectiveness and patient growth, and patient retention

+ Work closely with clinical, administrative, and community health teams to align outreach strategies with organizational goals

Patient Advisory Councils (PAC)

+ With leadership support, lead the overall strategy, planning, and execution of the Patient Advisory Councils across the Network

+ Work with Health Center and Administrative teams to support the goals of the Patient Advisory Councils

+ Assist with recruitment and retention of PAC members to ensure representation across sites, demographics, and lived experience

+ Alongside health center leadership, plan and execute at least two PAC meetings for each group annually

+ Prepare meeting materials, presentations, and minutes; distribute follow-up documentation and action plans to members and internal stakeholders

+ Lead discussions in a productive and respectful manner, ensuring meaningful insights are gathered and translated into actionable feedback

+ Evaluate program structure regularly and implement improvements to increase effectiveness, engagement, and impact

Quality Measures and Incentive Program Outreach (as needed)

+ Conduct direct outreach to patients due or overdue for preventive and chronic care services (e.g., screenings, immunizations, wellness visits)

+ Assist in implementing outreach initiatives tied to pay-for-performance, value-based care, and incentive program targets

+ Collaborate with care teams to identify and engage patients in need of preventive or follow-up care

+ Other duties as assigned

Qualifications:

The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

+ Bachelor’s degree in public health, healthcare administration, communications, social work, or related field (or equivalent experience)

+ 2–4 years of experience in patient experience, community engagement, program coordination, or similar role

+ Strong facilitation and group leadership skills

+ Exceptional communication, relationship-building, and conflict-resolution abilities

+ Highly organized with experience managing multiple projects simultaneously

+ Proficient computer competencies including Microsoft applications and Electronic Medical Record experience preferred

+ Ability to work independently, as a team member, and with patients/caregivers/families through verbal and written communication providing excellent customer service

+ Must have excellent telephone skills, be able to manage challenging conversations, and maintain calm under pressure

The pay rate for this position is $24.87/hour.