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Microsoft Dynamics SME

We are seeking a Microsoft Dynamics CRM Subject Matter Expert (SME) to lead the design, architecture, and implementation of CRM solutions, ensuring seamless integration with other systems. This role involves defining system architecture, developing and customizing CRM solutions, managing administration and support, and translating business requirements into technical solutions. Responsibilities include data migration, prototyping, integration with third-party applications, quality assurance, and end-user training. The SME will collaborate with business analysts and project managers to deliver scalable, efficient CRM solutions that meet organizational needs.

Duties and Responsibilities

• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems. • Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution • Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development. • Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations. • Develops and implements, and trains others to develop in Microsoft Dynamics. • Helps gather and document requirements from non-technical business users. • Uses technical expertise to translate business requirements into effective system requirements and functional design documents. • Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions. • Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution. • Prototypes and demos recommended solutions for users. • Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary. • Provide ongoing technical support and training for end-users. • Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user. • Assist with the project planning, scheduling and deployment of the new CRM features.

Minimum Qualifications/Skill Sets

• Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. • 7 years of experience in IT industry • 3 years of experience as a technical expert in an IT organization • 3 years of experience developing in Microsoft Dynamics • Proficiency in Microsoft Dynamics 365 CRM Development and customization • Experience with JavaScript, C#, .NET, and Web Services • Knowledge of Dynamics 365 APIs and SDKs • Understanding of Customer Relationship Management solutions • Experience with SQL, database management and data migration techniques • Strong communication skills and ability to work in a team environment • Problem solving skills

Preferred Qualifications/Skill Sets • Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience. • Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle) • Strong understanding of CRM data modeling, workflows and user interface customization • Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) • Familiarity with Microsoft SharePoint.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email [email protected]. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.

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