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Job Description:

We are seeking a Certified Epic Ambulatory Analyst to build, configure, and optimize Epic’s Ambulatory module supporting outpatient clinical workflows. This role ensures that Epic Ambulatory is tailored to meet provider, nurse, and staff needs across multiple specialties, while maintaining compliance, efficiency, and patient safety.

The ideal candidate will be Epic Ambulatory certified, have prior hands-on build/support experience, and be able to collaborate closely with providers, clinical staff, and IT teams.

Key Responsibilities:

+ System Build & Configuration

+ Design, build, and maintain Epic Ambulatory workflows, templates, preference lists, SmartForms, and SmartSets.

+ Configure specialty-specific outpatient workflows (family medicine, internal medicine, surgical specialties, pediatrics, etc.).

+ Support clinical decision support tools, best practice advisories (BPAs), and order sets within Ambulatory.

+ Clinical Workflow Optimization

+ Partner with physicians, nurses, and clinical staff to identify workflow improvement opportunities.

+ Translate clinical practice requirements into Epic Ambulatory system design.

+ Ensure smooth integration with other Epic modules (Orders, ClinDoc, Cadence, MyChart, Beacon, Radiant, etc.).

+ Testing & Upgrades

+ Develop and execute test plans for upgrades, patches, and new Epic releases.

+ Participate in integrated testing (IST) and user acceptance testing (UAT) for Ambulatory workflows.

+ Document configuration, testing, and validation steps.

+ Training & Support

+ Provide Tier 2/3 application support for Ambulatory end-users.

+ Develop end-user training guides, job aids, and tip sheets.

+ Support go-live events, workflow adoption, and optimization projects.

+ Compliance & Reporting

+ Ensure Ambulatory workflows comply with regulatory standards (CMS, HIPAA, Joint Commission, Meaningful Use).

+ Assist in creating and maintaining reporting/analytics to support clinical operations and quality initiatives.

Qualifications:

+ Education/Certification:

+ Bachelor’s degree in Nursing, Informatics, Health IT, or related field preferred.

+ Epic Ambulatory certification required (candidates without certification will not be considered).

+ Additional Epic certifications (Orders, ClinDoc, MyChart, Cadence) a plus.

+ Experience:

+ 2–4 years of Epic build/support experience in Ambulatory.

+ Prior experience working in clinical environments or supporting outpatient clinics highly desirable.

+ Familiarity with outpatient clinical workflows across multiple specialties.

+ Skills:

+ Strong analytical and troubleshooting skills.

+ Ability to translate clinical needs into Epic technical solutions.

+ Excellent communication skills for engaging providers and staff.

+ Strong organizational skills and ability to manage multiple projects.

Preferred Qualifications

+ Clinical background (RN, PharmD, PA, or similar) with direct ambulatory care experience.

+ Prior participation in an Epic implementation, optimization, or upgrade project.

+ Experience with clinical decision support design (BPAs, SmartSets).

+ Familiarity with MyChart workflows and patient portal integration.

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What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.