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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Total Performance Manager

**PRIMARY PURPOSE** : To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

+ Administers the COMPASS program; conducts local office file audits.

+ Presents audit findings and results to local, regional and national management.

+ Assists Operations managers in coordinating and implementing national quality initiatives at the local level.

+ Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.

+ Manages colleague coaching, mentoring and group training; participates as needed.

+ Manages new colleague training.

+ Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.

+ Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.

+ Conducts training during regional claims school quarterly.

+ Maintains technical claims and jurisdictional expertise.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

+ Travels as required.

SUPERVISORY RESPONSIBILITIES

+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

+ Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Professional certification such as AIC, CPCU or ARM preferred.

Experience

Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management and two (2) years supervisory experience required. Two (2) years service with the company preferred.

Skills & Knowledge

+ Thorough knowledge of claims management practices and procedures

+ Strong understanding of quality and auditing processes

+ Excellent oral and written communication skills, including presentation skills

+ PC literate, including Microsoft Office products

+ Leadership/management/motivational skills

+ Analytical and interpretive skills

+ Strong organizational skills

+ Excellent interpersonal skills

+ Excellent negotiation skills

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding, travel as required

**Auditory/Visual:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com