• Sales Operations Specialist

    Cincinnati Incorporated (Harrison, OH)


    Sales Operations Specialist: Harrison, OH (JOB ID: 1310).

     

    Cincinnati Incorporated is a privately owned industrial machine manufacturer that has been a staple in the fabrication industry since the late 1890s. We pride ourselves on a hard day’s work and quality. Our employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: we offer a competitive and comprehensive benefits package. Are you ready for your career at CI?

     

    Position Summary and Purpose We are seeking a detail-oriented and proactive Sales Operations Specialist to join our growing sales team. In this critical role, you will act as the operational backbone of the sales organization, ensuring smooth day-to-day processes, accurate reporting, and an exceptional customer experience. You will collaborate closely with sales representatives, sales leadership, and cross-functional teams to drive efficiency and

     

    revenue growth.

    Duties and Responsibilities:

    + Support the daily sales process by managing deal progression, updating opportunities, and ensuring data accuracy in the CRM system

    + Assist with quote and proposal preparation, order processing, and contract coordination as needed

    + Create, maintain, and distribute regular and ad-hoc sales reports and dashboards for executive management and regional leadership

    + Coordinate sales opportunities from lead qualification through close, including routing leads, assigning accounts, and tracking pipeline health

    + Schedule and confirm customer showroom visits, demos, and appointments; serve as the primary point of contact for visit logistics and preparation

    + Answer inbound sales calls and inquiries, providing professional support and routing to the appropriate team member when needed

    + Troubleshoot CRM issues for the sales team and escalate complex technical problems to IT

    + Ensure the sales teams maintain accurate customer and opportunity records, ensuring compliance with internal data standards

    + Identify process bottlenecks and recommend improvements to increase sales team productivity

    + Support sales forecasting activities and territory management

    Education and Experience:

    + Bachelor’s degree in Business, Marketing, or a related field

    + 2+ years of experience in sales operations, sales support, inside sales, or a related administrative role

    + Strong proficiency with CRM systems such as Hubspot

     

    Knowledge, Skills, Abilities, Characteristics, etc.

    REQUIRED:

    + Advanced skills in Microsoft Google Sheets / Excel (pivot tables, VLOOKUPs, charts, dashboards)

    + Excellent written and verbal communication skills with a customer-first mindset

    + Exceptional organizational skills and ability to manage multiple priorities in a fast- paced environment

    + High attention to detail and commitment to data accuracy

    + Proven ability to collaborate cross-functionally and build positive relationships with sales reps and leadership

    + Experience creating executive-level reports and presentations

    PREFERRED:

    + Experience in industrial manufacturing

    + Familiarity with sales enablement tools (e.g., LinkedIn Sales Navigator, Outreach)

    + Basic knowledge of SQL or BI tools (Tableau, Power BI) is a bonus

    + Ability to build trusted relationships with field technicians and service managers

     

    Physical Demands and Work Environment: This is an office position. The employee may be required to lift, move or carry up to 25 pounds occasionally. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

     

    EOE including Vets/Disabled

     

    This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.

    Some more amazing benefits offered by Cincinnati Incorporated:

    • Paid Vacations

    • Paid Holiday and Personal Days

    • Medical Insurance (including HSA)

    • Dental Insurance

    • Vision Insurance

    • Accident Insurance

    • Life Insurance: AD&D

    • Disability Insurance

    • Generous 401K Employer Match

    • Flexible Spending Account

    • Tuition Reimbursement

    • Employee Assistance Program

    • Parental Leave