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Posting Detail Information

Working TitleSenior Manager of Access and Registration

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202501768AP

Position TypeAdmin Professional/ Research Professional

Classification TitleManagement I

Number of Vacancies1

Work Hours/Week40

Proposed Annual Salary Range$80,000-$85,000; Salary is commensurate with experience and qualifications.

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

+ Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

+ Explore the additional perks of working at CSU here.

+ For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

+ Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on12/17/2025

Description of Work Unit

Patient Experience, Access, and Registration Services

Patient Experience, Access, and Registration Services at the CSU Health Network provide a crucial link between the students and clinical staff of the Health Network. Essential duties include providing excellent customer service, referring patients and visitors to the appropriate departments, scheduling appointments for patients according to established policies and procedures, entering and verifying insurance and working collaboratively with all health network staff. The Patient Access & Registration staff strive to foster an environment which promotes patient comfort and trust and always exemplify the core values and missions of the organization. The Patient Access & Registration department provides services between the hours of 8:00 am – 5:00 pm Monday-Friday, providing attractive work schedules for staff.

CSU Health Network

The CSU Health Network ( CSUHN ) at Colorado State University provides a full range of cost-effective mental health and primary care medical services on campus, referral for community specialty care, and comprehensive health education and prevention services programming. Services such as physical therapy, dentistry, and optometry are available. The CSU Health Network is active in creating a healthy campus environment to support learning and success. For more information about the CSU Health Network at Colorado State University, seehttps://health.colostate.edu/

Division of Student Affairs

The Division of Student Affairs fosters a welcoming and sustainable campus community that supports students and staff holistically. We collaborate across the University to inspire and empower students to be active learners inside and outside the classroom, successful graduates, and engaged global citizens. We support student success through an array of services and resources including housing, dining, recreation, student government, student organizations, as well as legal, career, health, well-being, belonging, and crisis services. The Division employs 900 career staff, 2,000 student and hourly staff, and manages a budget of over $250 million.

Why work at Colorado State University?

CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”

We are looking to add individuals to our team who have the following characteristics:

+ Confidence – they expect success in what they do

+ Compassion – they have genuine care and concern for others

+ Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others

+ Integrity – they are honest, and others trust them

+ Responsibility – they take ownership of decisions and actions

Our Investment in You

Colorado State University ( CSU ) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.

These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.

Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

+ Paid time off at 24 vacation days, annual leave (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent ( FTE )

+ Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more

+ Robust Employee Assistance Program ( EAP ) and Well-Being Hub for your overall well-being

+ Discounted staff memberships in campus recreation center

+ FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program

+ Tuition Scholarships up to 50% off resident, regular on-campus tuition for eligible family members

+ FREE employee growth opportunity through CSU training and development opportunities

+ After-school programs and summer camps for kids

+ Community Discounts

+ FREE MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub athttps://hr.colostate.edu/well-being-hub/and our Benefits programs for Administrative Professional employees:https://hr.colostate.edu/current-employees/benefits/afap/.

Retirement Programs

While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan ( DCP ) or the Public Employee’s Retirement Plan ( PERA ) of Colorado. Each plan offers a generous employer match. For more information, visit:https://hr.colostate.edu/current-employees/benefits/afap/retirement/.

Top Public Research University

Colorado State University is one of the nation’s top public research universities and an institution on the rise. In the last decade, CSU has:

+ Produced record enrollment

+ Built on all-time highs in student success and support

+ Delivered groundbreaking research driven by a highly productive faculty

+ Revitalized campus through a transformational building campaign

+ Shaped an unrivaled learning environment where nine of 10 recent graduates say they would choose CSU again and rate their education as excellent

Campus Culture

Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. We create an environment that welcomes, values, and affirms all members of our community, including various skills, ideas, talents, and contributions. We are responsible, individually and collectively, to give of our time, talents, and resources to promote the well-being of each other and the development of our local, regional, and global communities.

Tobacco and Smoke-Free

Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Live in Fort Collins

Fort Collins has been home to CSU since the University’s inception in 1870. It is a vibrant, friendly city of 161,000 tucked against the foothills of the Rocky Mountains in Northern Colorado, 60 miles from Denver. The strong local economy is noted particularly for a broad range of outdoor activities and a thriving arts and entertainment industry.

Position Summary

The Senior Manager of Access & Registration is responsible for organizing and overseeing the daily operation of the administrative staff in various areas in the CSU Health Network including Mental Health Services front desk, Medical Services front desk, Immunizations front desk, call center, and the Referral’s Team. This position provides assessment, management, evaluation, and accountability for the administrative staff, developing and nurturing strategic partnerships, alliances, and collaborations. This position represents the department through networking and active professional collaboration with all directors, departments’ heads, and managers in the CSU Health Network to review and/or establish new policy and procedures for process improvement.

The Senior Manager of Access & Registration provides knowledge and understanding of the impact of student access on downstream processes including; university fee assessment, charge capture, coding, billing, payment posting, refund processing, collections, denials management, patient safety, and student outcomes. The position leads cross-functional teams to bring organizational optimization, makes significant decisions and ensures achievements of targets and objectives that are in alignment and compliance with organizational goals, values and mission.

The Access & Registration Manager reports to the Associate Executive Director of the CSU Health Network.

Required Job Qualifications

Education

+ Bachelor’s degree in healthcare management, Business Management or related field

Experience

+ Eight years of experience managing the daily operations, and the related policies and procedures, in a healthcare setting

+ Five years of experience supervising professional staff

Preferred Job Qualifications

Education

+ Master’s degree

Knowledge and Experience

+ Experience managing registration and/or intake processes in a healthcare setting

+ Experience managing referrals and/or authorizations in a healthcare setting

+ Knowledge of Mental Health Statutes

+ Medical billing and/or coding knowledge and experience

+ In-depth knowledge of the private medical insurance system

+ Experience with an electronic medical records ( EMR ) system, including electronic billing

+ Experience working in a multidisciplinary healthcare setting

+ Experience working in a college health setting

Skills, Abilities, and other Characteristics

+ Strong supervisory, management, and leadership skills

+ Project management skills

+ Presentation facilitation and training skills

+ Analytical and problem-solving skills

+ Strong teamwork and collaboration skills

+ Effective interpersonal and customer service skills

+ Ability to create and nurture a positive and productive work environment

+ Excellent listening, verbal, and written communication skills

+ Ability to analyze policies, programs, and initiatives to make recommendations for quality improvement

Essential Duties

Job Duty CategorySupervision

Duty/Responsibility

Oversees the Access and Registration policies and practices throughout the Health Network. Serves as a resource for any departmental staff and managers for registration, insurance verification and documentation guidelines, including advising or referring providers to appropriate sources accordingly. Coaches staff of various areas in the procedures for processing and analyzing student access and eligibility. Oversees student eligibility through university database.

Manages multiple reception areas to ensure effective and standardized patient interaction and excellent customer service throughout the CSU Health Network. Provides effective and professional internal and external communications.

+ Manages the operations with 16 employees comprising of medical, mental health, immunizations, call center administrative professional staff as well as community referrals professional staff. Responsible for collaborating with other non-reporting areas that perform Patient Access functions (Physical Therapy, Dental, Optometry), relating to training and consultation on process

+ Writes, implements, and enforces policies that govern intake procedures, university eligibility requests and validation, insurance eligibility and benefits, and student flow in in the Health Network

+ Develops relationships with stakeholders across multiple disciplines to create comprehensive documentation of processes, configurations, integrations, workflows, and system functionalities to create a cohesive interdisciplinary patient intake/care operations

+ Meets with leadership team, department heads and managers to discuss current operations and potential new strategies while maintaining an open and inclusive presence

+ Leads and manages search processes for new hires; establishes a consistent training and onboarding process for new employees and delegates elements of training across existing employees and appropriate staff members

+ Supervises and evaluates employees performance by setting and supporting professional goals and professional development, delegating tasks, training, coaching, providing performance feedback and evaluation, and addressing performances issues

+ Maintains a high performing team characterized by positive relationships and strong orientation to quality patient experience

+ Recommends promotion and updates position descriptions relating to changing responsibilities for existing positions

+ Acts as a resource for questions regarding co-payments, deductibles, co-insurance, in-network, other insurance details, and financial responsibility questions from students and staff. Connects patients to appropriate departments as needed

+ Serves as an active member of the Counseling Services Leadership Team

+ Serves as a resource for any departmental staff and managers for registration, insurance verification and documentation guidelines including advising or referring providers to appropriate sources accordingly

+ Develops communication strategies for patients, registration staff, ancillary department registration staff and other pertinent staff

+ Monitors quality control measures to ensure accuracy and completion of referrals, and insurance eligibility and benefit processing parameters

+ Oversees cashiering, cash drawer and accountability of cash collections, and posting of cash transactions

+ Collaborates with Billing/Insurance Department when insurance/coding/billing information is amended with resulting impact to claims or other billing related processes

+ Oversees access fee, no-show and late cancel fees charges. Utilizes override authority to wave fees for students

+ Reconciles monthly program areas’ operating expenses spreadsheet using monthly detail report and Kuali accounting system for HEPS & COMM budgets

Percentage Of Time50%

Job Duty CategoryGeneral Administration and Collaboration

Duty/Responsibility

+ Performs the key role of instilling a culture of customer service excellence throughout all aspects of the CSU Health Network from the moment the client calls or emails to the end of their appointment or contact with the clinic’s services

+ Contributes content to strategic plans and reviews, quality and customer service standards, identifying and resolving systems issues

+ Leads and participates in various process improvement activities, as applicable, aimed at improving patient experience/satisfaction

+ Identifies, effectively addresses, and plans for diverse organizational needs through strategic thinking, creative problem solving, and interpersonal skills

+ Develops, implements, and monitors organizational policies and procedures that adhere to AAAHC standards, to ensure smooth and efficient operations of the Health Network

+ Manages PowerDMS (document management system) as a SuperUser to ensure up-to-date policies and procedures are available to the Health Network staff; involves leadership team, department heads, compliance coordinator, and Quality Assurance Committee as needed

+ Facilitates the development of data checking and processing plans, database queries, and data collection strategies

+ Serves as liaison for staff and students to communicate with insurance carriers; provides information regarding different types of policies/plans

+ Coordinates insurance and patient care information with patients’ physicians where necessary

+ Contacts external physician offices/healthcare services and insurance companies to obtain and provide necessary student detail to ensure pre-authorization approval when working with referrals

+ Contacts insurance companies and escalates issues when approvals are not timely and/or received

+ Runs audit reports that determine insurance, guarantor, provider of record and insurance priority is being collected and documented in the Health Network electronic medical record ( EMR ) appropriately to manage and maintain consistent workflows

+ Works with Health Network Accounting, when appropriate, to create reports necessary for daily cash drawer closing to ensure balancing reports are accurate and educate staff on workflows

+ Serves various roles on an Administrative Professional Selection Committee: Committee Member, Equal Opportunity Coordinator, Hiring Manager and/or or Search Chair

+ Takes and addresses complaints of students/parents; escalates complains as needed

+ Provides data entry, report writing, copying, scanning, faxing, collating, proofing and editing support

+ Manages the distribution list for the Access and Registration Department

+ Authorizes user for a purchasing card (PCard) for clinic authorized purchases

Percentage Of Time30%

Job Duty CategorySpecial Projects and Quality Improvement

Duty/Responsibility

+ Works collaboratively with Health Network Leadership Team, department heads and staff to develop, implement and participate in customer and patient relations initiatives

+ Administers surveys, monitors and collects data; performs analysis and measures the results of the collected information and prepare plans for process improvements specially aimed at improving patient experience/satisfaction

+ Manages performance, extracts data, and contributes information to develop and prepare reports and analysis for the clinic’s strategic plans and reviews quality and customer service standards

+ Identifies and resolves systems issues to meet goals for assigned sections of the organizational strategic plan

+ Facilitates the development of data checking and processing plans, database queries and data collection strategies for all departments of the CSU Health Network

+ Monitors and tracks facility requests ticket queues and assigns request as appropriate to staff.

+ Manages the CSU Health Network email account, reviewing and responding daily

+ Updates serve list (email distribution lists) for the CSU Health Network

+ Serves as an active member of the Patient Experience and Service Recovery Team

+ Collaborates with other clinic stakeholders to monitor the patient feedback platforms (emails, calls, tasks and web submissions)

+ Works with internal partners to provide timely solutions for client service issues and works with members of the Leadership Team to ensure improved team success related to difficult client situations

+ Participates in committees in the organization and meetings as directed or by preference.

+ Assists with scheduling of administrative meetings

+ Creates new charts/accounts for students not loaded in the EHR system and informs students of required forms or fees before their counseling appointments

+ Participates in quality improvement initiatives to enhance the quality of position processes and programs

+ Assists with survey loading into selected delivery platform, data pulling and data reporting

Percentage Of Time20%

Application Details

Special Instructions to Applicants

CSU is committed to full inclusion of qualified individuals. Applicants needing assistance to submit application materials may contact Tammy Roehrich at [email protected].

Complete applications must include:

+ Cover letter addressing Required Job Qualifications, Preferred Job Qualifications and Essential Job Duties

+ Resume

+ Contact information for three professional references. References will not be contacted without prior notification of candidates.

The posting is open until filled. For full consideration, complete applications must be received by 11:59 pm Mountain Time on Wednesday, December 17, 2025.

Applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Application materials will be held in confidence by the Search Committee through semi-finalist interviews. Confidentiality of application materials detaches at the point where a candidate accepts participation in a finalist interview. At that time, redacted application materials are shared with campus stakeholders when invited to participate and give feedback to the Search Committee.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Special Requirements/Other - Health Network follows CDC guidelines for Employee Health in a healthcare setting, including proof of vaccinations. Employees must show proof of compliance/willingness to comply by start date.

Search ContactTammy Roehrich, [email protected]

EEO

Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Do you have a Bachelor’s degree in healthcare management, Business Management or related field?

+ yes

+ no

+ * Do you have eight years of experience managing the daily operations, and the related policies and procedures, in a healthcare setting?

+ yes

+ no

+ * Do you have five years of experience supervising professional staff?

+ yes

+ no

Applicant Documents

Required Documents

+ Cover Letter

+ Resume

Optional Documents