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Position: IT Support Specialist

Department: IT

Reports To: Information Technology Manager Classification: Non-Exempt, Hourly Are you the kind of person who loves solving problems, helping others, and making technology just work? Cleaning Technologies Group (CTG) is looking for an IT Support Specialist who thrives on delivering exceptional customer service and keeping our teams connected, productive, and supported. In this role, you’ll be the first line of defense for IT support—triaging tickets, resolving issues, and partnering with employees at all levels of the organization. You’ll work hands-on with hardware, software, networks, and applications while building strong relationships across departments. If you enjoy variety, autonomy, and being the go-to tech expert, this role is for you. What You’ll Do

+ Be the friendly, knowledgeable face of IT support—responding to requests via phone, email, support portal, and in person

+ Accurately document, track, and manage support tickets through resolution and user satisfaction

+ Prioritize issues based on urgency, business impact, and organizational goals

+ Troubleshoot and resolve issues involving applications, servers, networks, desktops, laptops, and peripherals

+ Use remote management tools to diagnose and fix issues efficiently

+ Partner with IT vendors and service providers to deliver fast and effective solutions

+ Perform system administration tasks and application upgrades to support evolving business needs

+ Build a strong understanding of business processes and act as a technology liaison between departments

+ Train and assist end users to improve confidence, productivity, and self-sufficiency

+ Participate in on-call and after-hours support for maintenance and break/fix needs

+ Travel to CTG locations for hands-on support and maintenance as needed

+ Manage division cell phone acquisitions and upgrades

+ Work independently, juggle multiple priorities, and adapt quickly to changing needs

+ Take on additional responsibilities as assigned by the IT Manager

What You Bring

+ Technical Skills & Knowledge

+ Microsoft Office Suite

+ Windows operating systems

+ Desktop and laptop hardware & software support

+ Remote desktop tools

+ Active Directory & Azure AD (password resets, account creation, etc.)

+ Windows LAN/WAN environments

+ Basic VOIP phone systems

+ Education & Experience

+ High School Diploma or vocational/technical training required

+ Minimum of 2 years of hands-on IT support experience

+ Associate degree or technical school coursework preferred

+ Certifications (Nice to Have)

+ MCDST

+ MCP

+ CompTIA A

+ Vendor-specific certifications

+ Communication & Problem-Solving

+ Strong verbal and written communication skills

+ Ability to explain technical concepts to non-technical users

+ Capable of identifying process issues and recommending solutions

+ Comfortable with basic math for day-to-day tasks

Physical & Work Environment

+ Ability to lift up to 50 lbs. of equipment

+ Capable of bending, reaching, stooping, climbing stairs, and adjusting visual focus

+ Work primarily in an office setting, with occasional support in manufacturing environments

*Valid driver’s license and reliable transportation required Why Join CTG? At Cleaning Technologies Group, technology plays a critical role in powering our people and processes. As an IT Support Specialist, you won’t just fix problems—you’ll make a real impact on how our teams work every day. We value collaboration, initiative, and a passion for service. Ready to be the tech hero our teams rely on? Apply today and grow your IT career with CTG!