"Alerted.org

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator II.

**Type:** Contract

**Job Title:** Customer Service Coordinator II

**Location:** Corning, NY

_Candidates must be able to commute and work onsite_

**Pay Rate:** Based on experience

**Work Hours:** M–F, 8:00am–5:00pm

**Education:** Associate degree or equivalent relevant experience

Description

The Customer Service Coordinator II supports domestic and international customers by managing order processing, logistics coordination, customer inquiries, and cross-functional collaboration to ensure accurate, timely, and compliant order fulfillment.

Day-to-Day Responsibilities

+ Manage assigned customer accounts and execute error-free transactions

+ Enter and manage customer orders in PeopleSoft and SAP systems

+ Coordinate export and offshore-sourced orders using Origin Manager, including carrier selection and shipment bookings

+ Maintain and support global customer service processes

+ Create and manage ePOs for third-party vendors

+ Review and approve invoices for accuracy

+ Ensure compliance with shipping, customs, and documentation requirements

+ Issue credits/rebates and update RMA systems as needed

+ Monitor open orders and shipments to meet requested and promised dates

+ Track shipments and resolve delivery issues proactively

+ Maintain customer profiles and buying agreements in internal systems

+ Respond to customer inquiries within 24 hours

+ Build product and pricing knowledge to support quotes and RFQs

+ Collaborate with Planning, Shipping, QA, IT, Finance, Commercial Ops, and customers

+ Support sales reporting, analysis, and special projects

Education

+ Associate degree or equivalent relevant work experience

Qualifications

+ 2+ years of customer service experience in a corporate environment

+ Exceptional attention to detail and strong organizational skills

+ Ability to prioritize tasks and multitask effectively

+ Strong verbal and written communication skills

+ Customer-focused mindset with solid problem-solving abilities

+ Proficient in Microsoft Outlook, Teams, Word, and SharePoint

Desired Skills

+ Experience with PeopleSoft and SAP

+ Knowledge of order fulfillment and logistics processes

+ Proficiency in Excel

+ Ability to adapt to and support change initiatives

Soft Skills

+ Positive, results-oriented attitude

+ Takes initiative and works well in a team environment

Travel Requirements

+ Minimal to none

Additional Information

+ No third-party resumes will be accepted

+ Drug testing and/or employment screenings may be required

+ Must be eligible to work on a W2 basis (no C2C)

+ CTG is an Equal Employment Opportunity employer

+ CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website or email your Word resume and salary expectations to** **[email protected]** **.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.