"Alerted.org

CTG is seeking to fill a Technical Support Representative – End User Services position for our client.

**Location:** Milwaukee, WI

**Duration:** 3 months

Responsibilities:

• Provide technical support for end-users across PC operating systems, applications, network, servers, and peripherals

• Diagnose and resolve incidents via helpdesk systems, phone, and remote tools

• Track and document all incidents, outages, and resolutions

• Perform security administration for user and data access

• Monitor mainframe systems (IBM/Unisys) and troubleshoot issues

• Communicate incident updates promptly and professionally

• Assist in client training for new system migrations (nice to have)

Skills & Qualifications:

• 1–3 years of technical support or computer operations experience

• Proficiency with Microsoft Office and mainframe systems

• Strong troubleshooting and problem-solving abilities

• Excellent verbal and written communication

• Ability to interact professionally with a diverse user community

Education:

• High school diploma or equivalent required; IT-related Associate’s or Bachelor’s preferred, or equivalent experience

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew** at **[email protected]** . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.