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CTG is seeking to fill a Sr. Technical Business Analyst position for our client.

**Location:** Philadelphia, PA

**Duration:** Ongoing contract

Duties:

+ Provide guidance and subject matter expertise on Retail Back Office Systems.

+ Evaluate new solutions and create detailed business and technical requirements for implementation and configuration.

+ Analyze client business requirements to determine the most effective solution approach, including leveraging existing functionality or defining new features.

+ Conduct interviews, workshops, and working sessions with stakeholders to understand business needs and underlying objectives.

+ Define and document project scope using sales artifacts, client inputs, and system knowledge, advocating for core product functionality to minimize customization.

+ Translate complex business requirements into clear, actionable product and system requirements, including edge cases and downstream impacts.

+ Review and validate solution designs to ensure alignment with documented requirements.

+ Oversee and review work performed by other Business Analysts on assigned projects.

+ Manage and prioritize client backlogs, ensuring alignment with project milestones and delivery timelines.

+ Build strong client relationships and serve as a trusted advisor to both business and technical stakeholders.

+ Support development teams during the build phase by clarifying requirements and resolving questions.

+ Review, approve, and support execution of test cases and scenarios to validate business requirements.

+ Identify, communicate, and manage scope changes, including conducting scope discussions with clients.

+ Contribute to continuous improvement of Business Analysis practices through mentorship, best practices, and special initiatives.

+ Travel up to 25%, as required.

Skills:

+ Strong requirements elicitation, analysis, and documentation skills

+ Expertise in retail systems and back-office applications

+ Excellent verbal and written communication skills

+ Strong analytical, problem-solving, and critical-thinking abilities

+ Proven leadership, collaboration, and mentorship capabilities

+ Ability to manage multiple stakeholders and priorities in a fast-paced environment

+ Experience supporting Agile delivery teams and methodologies

Experience:

+ 8+ years of experience as a Technical Business Analyst

+ 5+ years of experience within the retail domain

+ Hands-on experience working with software development and QA teams

+ Demonstrated experience creating product and system documentation

+ Experience managing backlogs and supporting Agile/Scrum projects

Education:

+ Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.