• Central Scheduling Supervisor

    Ophthalmic Consultants of Boston (Plymouth, MA)


    Central Scheduling Supervisor

    Ophthalmic Consultants of Boston (OCB)

    • Plymouth/Weymouth | Full-Time | Onsite

    About the Role

    Ophthalmic Consultants of Boston is seeking an experienced Central Scheduling Supervisor to lead our high-volume, multi-location scheduling center. This role will oversee a large team, improve workflows, optimize scheduling systems, and uphold exceptional patient service standards across one of New England’s leading ophthalmology practices.

     

    If you enjoy developing staff, solving operational challenges, and creating smooth patient experiences, we’d love to meet you.

     

    What You’ll Lead & Own

    Team Leadership

    + Supervise, mentor, and develop Appointment Schedulers, Team Leads, and a Coordinator

    + Hire, onboard, and train new staff; conduct quality reviews and annual evaluations

    + Maintain and update SOPs, policies, and training materials

    + Set service expectations and audit performance for compliance

    + Oversee schedules, timekeeping, payroll coordination, and daily staffing

    + Act as the liaison between Central Scheduling and administrative/clinical departments

    + Provide coaching and corrective action aligned with organizational policies

    Scheduling Operations

    + Ensure accuracy in high-volume patient scheduling, including insurance, demographics, and provider-specific guidelines

    + Manage rescheduling due to MD/OD availability changes

    + Oversee mailing of New Patient and provider-specific packets

    Systems, Technology & Workflow Optimization

    + Use scheduling systems and reporting tools to monitor volume and forecast workloads

    + Evaluate and refine workflows to increase efficiency

    + Manage the ShoreTel Director program (profiles, call routing, holiday schedules, reports)

    + Oversee Patient Gateway activity and ensure timely responses

    + Ensure all voicemails and faxes are processed daily

    + Participate in phone-system oversight during holiday/office closures

    Communication & Reporting

    + Prepare the Emergency On-Call Schedule and SharePoint updates

    + Coordinate with Notify MD and internal teams

    + Track and report missed appointments (procedures, surgeries, urgent post-ops, lasers, studies)

    + Lead the MGH referral process and produce monthly reports for leadership

    + Maintain updated phone lists and contact cards

    What You Bring

    • 5+ years in patient or customer service

    • 2+ years in a supervisory or team-lead capacity

    • Experience with healthcare scheduling systems + call management tools (preferred)

    • Epic experience a plus (training available)

    • Strong communication, leadership, and workflow-optimization skills

    • Ability to motivate teams in a fast-paced clinical environment

     

    Education: High school diploma required; some college preferred.

     

    Why Join OCB?

     

    At OCB, you’ll help shape the very first—and often most important—touchpoint of the patient journey. You’ll lead a team committed to supporting world-class ophthalmic care and ensuring patients receive timely, compassionate service every step of the way.

    Benefits Offered:

    + Health & Dental Insurance- eligible 1st day of employment

    + Paid time off and paid holidays

    + Health & Dependent Reimbursement Accounts

    + 401(k) Plan with company contribution

    + Company paid Life and LTD Insurance

    + Employee discounts

     

    To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer.

     

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