"Alerted.org

Title: Care Coordinator-Employee Assistance Program

Org Unit: CopeNYP EAP Program

Work Days:

Weekly Hours: 35.00

Exemption Status: Exempt

Salary Range: $73,600.00 - $85,000.00

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Provides telephonic intake assessments, makes referrals to the Employee Assistant Program's (EAP) counselors and other company-sponsored benefits, coordinates referrals to longer-term care for the EAP Team, creates wellness content for EAP training programs, and performs other administrative functions as requested by the Clinical Director.

Job Responsibilities

+ Conducts telephonic intakes with client for the EAP; responds to messages relayed from other EAP and back-up call center staff.

+ Documents all client contacts in a thorough and timely manner in EMR (electronic medical records) software.

+ Documents non-clinical contacts and services (e.g., management consultations, critical incident requests, wellness training requests and program attendance, satisfaction and outcome survey results, etc.) in Excel or other software as appropriate.

+ Manages and charts full-time and part-time staff schedules.

+ Obtains and charts data for utilization and budget reports and flow charts using Excel, PowerPoint, Visio, and/or EAP software.

+ Researches and creates content for wellness webinars and develops associated PowerPoint presentations.

+ Provides referrals to EAP clinicians.

+ Assists EAP staff in making longer-term care or higher level-of-care referrals for clients utilizing clinicians and programs who are in-network with the client’s behavioral health insurance, specialty care and/or community resources.

+ Provides management consultations to HR, managers, supervisor and leadership around troubled employees, employees with performance issues, and around initial Critical Incident Response (CIR) requests.

+ Provides referrals to all relevant non-EAP company-sponsored benefits (legal, financial, child-care, work-life, Nurseline, smoking cessation, etc.).

+ Attends and contributes to team meetings and supervisory and peer supervision.

Education

+ Master's Degree

Experience

LMSW, LMHC or other entry-level licensed Master’s-level clinician.

Experience with principles of Care Management and Care Coordination a plus.

Knowledge, Skills and Abilities

+ Basic to moderate expertise in Word, Excel, and PowerPoint.

+ Ability to master EAP software and other relevant software as needed (e.g., Visio).

+ Strong customer service focus with ability to appropriately manage escalations; communicates effectively with clients and staff.

+ Strong organizational skills, including tracking multiple staff calendars and analyzing supply/demand issues relative to staffing levels.

+ Ability to research wellness/psychology/relationship topics and create content for webinars & seminars based on research from reputable and documented source material in PowerPoint.

+ Ability and willingness to take on projects as needed as assigned by the Clinical Director or other program leaders.

Licenses and Certifications

+ Dependent on candidate's qualifications.

Working Conditions/Physical Demands

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.