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Description

We are seeking an experienced Senior ServiceNow Developer to lead the design, development, and implementation of advanced solutions on the ServiceNow platform. This role requires deep technical expertise, strong problem-solving skills, and the ability to collaborate with stakeholders to deliver scalable and efficient solutions that align with business objectives.

Key Responsibilities:

+ **Solution Design & Development:**

+ Architect and develop complex ServiceNow applications, modules, and integrations.

+ Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and lead the design of complex, effective ServiceNow solutions that align with those needs.

+ Create and maintain advanced workflows, business rules, UI policies, client scripts, and server-side scripts.

+ **Platform Enhancements:**

+ Implement new features and optimize existing functionalities to improve performance and user experience.

+ Develop custom applications and integrations using REST/SOAP APIs and third-party tools.

+ **Technical Leadership:**

+ Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned.

+ Collaborate with cross-functional teams to define technical requirements and industry best practices.

+ **Maintenance & Upgrades:**

+ Ensure smooth execution of platform upgrades and patches.

+ Maintain documentation for all customizations and configurations.

+ Support the team in the deployment and validation of all production changes.

+ **Quality Assurance:**

+ Conduct code reviews, unit testing, and ensure adherence to coding standards.

+ Troubleshoot and resolve complex technical issues.

+ **Collaboration and Communication:**

+ Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication.

+ Support for the escalation and communication of status to agency management and internal customers

+ **Continuous Learning:**

+ Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform.

+ Continue certification and training process to meet Practice standards and growth areas, and contribute to the continued success of the team.

Required Qualifications:

+ 5 or more years of experience implementing ServiceNow solutions in App Engine

+ 5 or more years of experience working with an Agile implementation framework.

+ 3 or more years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.

+ 3 or more years of experience implementing systems using the Agile/Scrum methodology.

+ 2 or more years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports).

+ 1 or more years of experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus.

+ US Citizenship is required (required by the federal government for this position).

+ Must be able to obtain Public Trust clearance.

+ MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications:

+ Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications.

+ ServiceNow Certified System Administrator

+ ServiceNow Certified Application Developer

+ In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

+ Familiarity with ITIL processes and IT Service Management (ITSM) principles

+ Strong scripting skills in JavaScript and GlideScript

+ Strong technical skills, including workflow configuration, and business rule development.

+ Experience in customizing UI and creating complex workflows.

+ An understanding of integration techniques with external systems

+ Experience troubleshooting and resolving technical issues.

+ Detail-oriented tendencies with excellent problem-solving and analytical abilities

+ The ability to work effectively in a team-oriented, collaborative environment.

+ Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.

+ Understanding of performance optimization techniques

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  [email protected]  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98,614.00 - $167,644.00

Nationwide Remote Office (US99)