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Description

TEAM UP WITH US!

The Fluids Lab Manger is responsible for the operation, administration, safety and customer satisfaction of the dealership fluids lab, through unparalleled quality service for our customer base.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

+ Manage and oversee the laboratory staff and technical operations to ensure accurate and consistent testing procedures are adhered to.

+ Ensure quality control, safety, and records maintenance.

+ Implement and execute training curricula for each direct report.

+ Document and execute lab policies and procedures necessary to gain ISO 9001 certification standards.

+ Follow Caterpillar S.O.S Services Standardization Guide.

+ Maintain Key Performance Indicators including but not limited to turnaround times, quality objectives, monthly, quarterly, and annual department reports.

+ Fluent in the operation and maintenance, and documentation of all lab instruments and test equipment.

+ Maintain necessary supplies to operate efficiently.

+ Establish and execute on operational budgets for revenue, expense and profit.

+ Resolve all customer complaints fairly to maintain a high level of satisfaction.

+ Nurture working relationships within the dealership operational departments for the purposes of warranty, trends, and burgeoning fluid component issues.

+ Train internal and external customers on sample processes such as; acquiring proper samples, understand sample results, use of on-line tools.

+ Serve as a resource for marketing, communicating and selling the benefits of a structured S.O.S. Program.

+ Develop, execute, and communicate exception reporting for any missed dropped, or delayed sample results.

+ Maintain pristine housekeeping practices.

+ Abide to all Caterpillar Contamination Control Guidelines.

+ Attend training courses as directed by supervisor.

+ **Supervisory Responsibilities:** Directly supervise assigned lab personnel. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, scheduling, assigning, and directing work; setting expectations, appraising performance; rewarding and disciplining employees; promptly addressing complaints and resolving problems; building a cohesive, safe and fun culture / environment within the department.

WHAT YOU'LL NEED:

+ BS degree from a four-year university or college in Chemistry or related degree: and a minimum 3-5 years’ in-service lubricant analysis experience; or an equivalent combination of education and experience.

+ Previous lead technician or supervisory experience required.

+ Proficient working knowledge of one or more of the following disciplines achieved through studies; biology, biochemistry, physics, and microbiology.

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to write routine reports and correspondence.

+ Ability to speak effectively before groups of customers or employees of organization.

+ Knowledge of MS Office Suite software, Caterpillar dealer business system, and customer relationship management tools. Minimum six months’ experience operating a computer in Windows based environment.

WHY WORK WITH US?

+ We like to take care of business and have fun doing it!

+ We offer health, dental, vision, life, and more as a comprehensive benefits package.

+ Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles; toxic, caustic and/or flammable chemicals.

The noise level in the work environment is usually moderate.

Required travel up to 25%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.