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Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Instructional Designer (U-Haul University)

About the Role

The Instructional Designer at U-Haul University (UHU) is responsible for designing, developing, and maintaining high-quality learning solutions that support operational performance across the organization. This role partners closely with subject-matter experts (SMEs) to translate processes into clear, consistent, and scalable learning experiences. The focus is on production, accuracy, and learner impact, while supporting business unit initiatives.

Key Responsibilities

+ Design and develop online learning solutions using sound instructional design principles and adult learning theory.

+ Build and maintain eLearning courses using tools such as Articulate Rise 360 and Storyline, including assessments and knowledge checks.

+ Create supporting materials such as job aids, guides, and resources to reinforce on-the-job performance.

+ Ensure course content is accurate, current, and aligned with UHU standards and terminology.

+ Manage multiple course projects simultaneously, meeting established production timelines and quality expectations.

+ Review and update existing courses to improve clarity, consistency, and effectiveness.

+ Collaborate with LMS, reporting, and media partners to support deployment and measurement of learning.

Required Qualifications

+ Bachelor’s degree in Instructional Design, Education, Learning & Development, or a related field, or equivalent practical experience.

+ 3+ years of instructional design experience in a corporate or enterprise learning environment.

+ Hands-on experience with eLearning authoring tools (Articulate Rise 360 and/or Storyline, Adobe Creative).

+ Strong written communication skills with the ability to simplify complex operational content.

+ Proven ability to manage workload, prioritize projects, and deliver against deadlines.

Preferred Qualifications

+ Experience designing training for operations, field, logistics, or compliance-driven environments.

+ Familiarity with U-Haul systems, terminology, or Traffic and Field workflows.

+ Experience working within an LMS and using learning data to inform updates and improvements.

+ Understanding of accessibility standards and learner-centered design best practices.

+ Experience collaborating in fast-paced, production-focused learning teams.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.