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Economic Support Supervisor

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Economic Support Supervisor

Salary

$87,276.80 - $119,246.40 Annually

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00184

Department

Community Services Dept

Division

Economic Support Division

Opening Date

12/22/2025

Closing Date

1/4/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The Economic Support Supervisor provides administration and program supervision, interpretation and assessment of policies, supervision of assigned staff, management of program budgets and government funds to ensure program compliance, efficiency and effectiveness.

DESIRABLE EXPERIENCE:

+ Paid work experience in a supervisory or lead position, working in state and federal public assistance programs

+ Demonstrated understanding of current systems and eligibility policies

+ Strong experience managing performance measurements and standards

+ Ability to monitor timelines and accuracy and strategic workload management

+ Collecting and utilizing data to drive performance as well as track trends and outcomes

+ Experience providing customer service and de-escalation, strong communication skills, critical thinking and utilizing problem solving skills

SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS : 40 hours between the hours of 8:00 a.m. - 4:30 p.m., Monday-Friday. Work hours will include some evenings and possibly weekend hours, as needed. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE : $87,276.80 - $119,246.40 Annually

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

The Economic Support Supervisor provides administration and program supervision, interpretation and assessment of policies, supervision of assigned staff, management of program budgets and government funds to ensure program compliance, efficiency and effectiveness.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a Bachelor's Degree and five years of full-time experience in child support, public assistance eligibility work or employment services. An equivalent combination of education and experience may be considered.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined2025.pdf) outline essential business and professional traits necessary to perform this job.

Supervisor of the Child Support Unit:

• Promote a diverse, culturally competent, and respectful workplace;

• Demonstrates knowledge of the principles, rules, regulations and policies of the child support program;

• Demonstrates knowledge of public assistance programs;

• Demonstrates knowledge of relevant federal and state statutes;

• Demonstrates knowledge of the court system, including district court and the Office of Administrative Hearings;

• Demonstrates knowledge of state automated systems

• Demonstrates ability to remain calm in confrontational situations

Supervisor of the Public Assistance Units:

• Demonstrates knowledge of federal and state public assistance programs, operations, policies and procedures

• Demonstrates knowledge of the objectives and functions of the state/federal welfare programs;

• Demonstrates knowledge of social and economic problems for the county and state

• Demonstrates knowledge of functions of other social service and financial agencies

• Demonstrates ability to remain calm in confrontational situations

Workforce Center Supervisor:

• Demonstrates knowledge of services and agencies associated with job placement and development

• Demonstrates knowledge of relevant federal and state statutes

• Demonstrates knowledge of the programs for public assistance

• Demonstrates knowledge of community employment resources

• Demonstrates knowledge of social and economic problems as barriers to employment

• Demonstrates knowledge of functions of other social service and financial agencies

• Demonstrates ability to remain calm in confrontational situations

DUTIES & RESPONSIBILITIES

DUTIES & RESPONSIBILITIES

Specific responsibilities will vary depending on the area of assignment.

Supervise staff:

• Interview and make staff recommendations;

• Create and manage work schedules;

• Provide work direction and review work for accuracy;

• Develop and facilitate staff training;

• Guide staff through changes in laws, processes, services or programs;

• Respond to grievances or special issues; and

• Conduct performance reviews.

Administer assigned programs:

• Recommend, develop and administer programs and program policies;

• Set program standards and implement procedures;

• Monitor and evaluates assigned programs;

• Prepare and administer budgets for services;

• Review service trends to project expenses;

• Authorize service expenditures;

• Develop plans for specialized program grants;

• Interpret state and federal rules and regulations;

• Compile and monitor preparation of statistical and narrative program reports;

• Assist in development and implementation of client data processes;

• Participate in agency management policy and program development, program proposal evaluation and other management team activities;

• Develop, coordinate and monitor service agreements and contracts;

• Collaborate, facilitate and respond to state and federal audits, including development and management of corrective action plans;

• Increase public awareness of needs, programs and resources;

• May help write press releases;

• Communicate policies and objectives of assigned area programs to stakeholders:

• Coordinate, lead or participate on various task forces, committees, networks, and multi-disciplinary teams at the state and local level;

• Provide information and education on service programs to stakeholders needing program expertise in policy setting;

• Investigate and resolve concerns or complaints;

• Respond to public requests for information or assistance;

• Act as a liaison to coordinate case management or resolve complex cases; and

• Participate in state-wide organizations to develop new procedures and influence public policy.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center or satellite offices. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, copy/fax machine and dictaphone. Occasional work in the evenings or on Saturdays may be required. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our Supervisors benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50336/Supervisors-Association-Benefit-Synopsis-PDF) .

01

Do you have a Bachelor's Degree and five years of full-time experience in child support, public assistance eligibility work or employment services. (an equivalent combination of education and experience may be considered.)

+ Yes

+ No

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have paid work experience in a supervisory or lead position, working in state and federal public assistance programs?

+ Yes

+ No

04

If you answered "Yes" to the above question, you must provide a brief summary of your supervisory and/or leadership experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)]

05

Do you have demonstrated understanding of current systems and eligibility policies?

+ Yes

+ No

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have experience managing performance measurements and standards?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have experience monitoring timelines, ensuring accuracy, and managing workloads strategically?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Do you have experience collecting and utilizing data to drive performance as well as track trends and outcomes?

+ Yes

+ No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

13

Do you have experience providing customer service, using de-escalation techniques, and communicating effectively while solving problems?

+ Yes

+ No

14

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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