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QA Trainer - Program Specialist 1 (County Children Youth Families Program Specialist 1 (LG))

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QA Trainer - Program Specialist 1 (County Children Youth Families Program Specialist 1 (LG))

Salary

$48,036.00 Annually

Location

Luzerne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-38725-L0747

Department

Local Government

Division

HS Luzerne Co Child Welfare Se

Opening Date

12/23/2025

Closing Date

1/5/2026 11:59 PM Eastern

Job Code

L0747

Position Number

80006029

Union

Teamsters

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88212740

Bureau / Division

Luzerne County Children, Youth & Families

Worksite Address

111 N. Pennsylvania Avenue

City

Wilkes-Barre, Pennsylvania

Zip Code

18702

Contact Name

Megan Stone

Contact Phone

272.808.2829

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Your meticulous eye can transform lives. The Luzerne County Children, Youth, & Families is seeking a Quality Assurance (QA) Trainer to uphold standards and improve daily support for children and families. Take on this crucial role involving training staff, conducting case reviews, and ensuring compliance. Do not miss out on this chance to make a difference—apply now and take the first step towards a rewarding career!

DESCRIPTION OF WORK

In this position, you will play a vital role in ensuring that all new staff members are properly trained and equipped to handle the responsibilities of the job. You will be involved in developing and implementing a thorough orientation policy and process that meets agency and state standards. You will also be responsible for coordinating and facilitating orientation and ongoing training sessions for both new and existing staff. Additionally, you will establish and maintain an orientation committee to continuously review, update, and improve the orientation procedures. As a mentor and field trainer, you will provide guidance and support to new staff members during home visits, interviews, and service coordination activities. It will be your responsibility to review and monitor case documentation to ensure compliance with Pennsylvania Child Protective Services Law regulations, county procedures, and state bulletins. You can expect to be involved in completing required regulatory and internal paperwork. In the event of any non-compliance or performance concerns, you will be expected to provide corrective guidance or coaching. Furthermore, you will work closely with leadership to develop and update internal policies, procedures, and quality assurance tools to continually improve the effectiveness and efficiency of the orientation process.

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Two years of professional level experience in the field of children, youth and families; and a bachelor's degree;or

+ Any equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.

+ You must be able to perform essential job functions.

Legal Requirement:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

How many years of full-time professional experience do you have in the field of children, youth, and families?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much graduate coursework in the behavioral, social or habilitative sciences, community planning, community organization or related field have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 or more credits

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

05

WORK BEHAVIOR 1 – PROGRAM DEVELOPMENT

Develops and implements children, youth, and families program objectives, plans, policies, and procedures.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience DEVELOPING children, youth, and families program objectives, plans, policies, and procedures.

+ B. I have experience IMPLEMENTING children, youth, and families program objectives, plans, policies, and procedures that SOMEONE ELSE developed.

+ C. I have experience DEVELOPING OR IMPLEMENTING objectives, plans, policies, and procedures for programs OTHER THAN children, youth, and families.

+ D. I have successfully completed college-level coursework related to policy development or organizational communication.

+ E. I have NO experience or education related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to developing or implementing objectives, plans, policies, and procedures

+ The type of program that you developed or implemented

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

08

WORK BEHAVIOR 2 – DATA ANALYSIS

Analyzes data related to children, youth, and families programs and service contracts to identify trends; evaluates program effectiveness and compliance; and recommends changes in operational methods.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience analyzing data related to children, youth, and families programs or service contracts to identify trends; evaluating program effectiveness and compliance; AND recommending changes in operational methods.

+ B. I have experience analyzing data related to children, youth, and families programs or service contracts to identify trends and evaluating program effectiveness and compliance.

+ C. I have experience analyzing data related to programs or service contracts to identify trends and evaluating program effectiveness and compliance. This was not related to children, youth, and families services.

+ D. I have successfully completed college-level coursework related to data analysis or program evaluation.

+ E. I have NO experience or education related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to analyzing data; evaluating program effectiveness and compliance; and/or recommending changes in operational methods

+ Examples of the types of changes you recommended

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

11

WORK BEHAVIOR 3 – LIAISON

Serves as a liaison to community partners and providers to identify and provide appropriate resources to positively impact children, youth and families.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience serving as a liaison to partners and providers of children, youth, and families programs.

+ B. I have experience serving as a liaison to partners and providers of a human services program OTHER THAN children, youth, and families.

+ C. I have successfully completed college-level coursework related to customer service relations or communications.

+ D. I have NO experience or education related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The duties you performed related to serving as a liaison

+ The type of human services program for which you served as a liaison

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov