• IT Operations Analyst - Executive Support

    ECOLAB (St. Paul, MN)


    ### Job Duties

    The IT Operations Analyst will be responsible for assistingexecutiveleadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices. This position requires excellent customer serviceskills with an emphasis onexecutiveleadership, and professional disposition.

     

    The position requires excellent verbal/written communication skills, along with technicalsupportand analytical skills. The candidate will regularly work with all levels ofsupportto troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Supportaudio video technologies and need experience coaching/ mentoring technical team members.

     

    This position is based in St. Paul, MN

    What You Will Do:

    Responsible for Client Support - software troubleshooting, hardware break fix, installations, in-person and/or remote assistance

     

    Perform a variety of tasks and work supporting audio, video, and other conferencing applications

     

    Development of processes and KBs for common issue resolution

     

    Perform root-cause analysis for issues identified, while coordinating with othersupportteams to propose corrective action forsupportprocesses and protocols

     

    Supportexecutivemeetings including audio visual, on-site & off-site venues

     

    Readily available to takesupportcalls fromexecutivesand theirsupportstaff

     

    Perform cursory site evaluations and risk analysis forexecutiveboard meetings

     

    Works with andsupportsWindows, Mac OS, mobile operating systems, and general computer-related issues.

     

    Works with mobile device management - e.g., Intune (Android & iOS)

     

    Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams

    Minimum Qualifications:

    Bachelor's Degree in technical area or equivalent work experience

    4 years of professional work experience

    1 year of experience in a technical support role

     

    Experience with Audio Video Technology, both hardware and software

     

    Experience working with andsupportingWindows, Mac OS, mobile operating systems, and general computer-related issues.

     

    Experience working with mobile device management - e.g., Intune (Android & iOS)

     

    Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams

     

    Experience working in a customerserviceenvironment

     

    Excellent verbal and written communication skills

     

    Ability to work flexible work hours including occasional nights and weekends

     

    Ability to work off-site

    Preferred Qualifications:

    Experience working with C-suite executives

     

    Ability to adapt in a quick changing environment and capable of working independently

     

    Works well under pressure

    Strong team player and collaborative demeanor

    A trusted partner at nearly three million commercial customer locations, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 47,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.

     

    When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

     

    For more Ecolab news and information, visit www.ecolab.com. Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram atEcolab Inc

    Annual or Hourly Compensation Range

    The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

    Benefits

    Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

     

    If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

     

    Potential Customer Requirements Notice

    To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

    - Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

     

    - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

    Americans with Disabilities Act (ADA)

    Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

     

    Our Commitment to a Culture of Inclusion & Belonging

     

    At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

     

    In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

     

    We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

     

    ### Minimum Education Required

    Bachelor Degree

    ### Minimum Experience Required

    4 - 20 years

     

    ### Shift

    First (Day)

     

    ### Number of Openings

    1

     

    ### Public Transportation Accessible

    Yes

     

    ### Veterans Encouraged to Apply

    No

     

    ### Physical Required

    Yes

     

    ### Drug Test Required

    Yes

    ### Compensation

    $11.13 / Hourly

     

    ### Postal Code

    55107

     

    ### Place of Work

     

    On-site

     

    ### Requisition ID

    R00277502

    ### Job Type

     

    Full Time

     

    ### Job Benefits

     

    Not specified

    ### Application Link

    http://ipc.us/t/38B59CDC9B2441F7