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Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Guest Service Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends, 3-11 pm.

Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

Essential Functions

+ Ensures every guest is greeted and Welcomed on arrival

+ Registers and book guests, verifying reservation, address, email address and credit information

+ Proficient on kiosk operations to assist when necessary

+ Answers all inbound calls in a professional manner

+ Has an intimate knowledge of the hotel facilities and the local geographic area

+ Accepts payment for guests’ accounts at the time of registration and at checkout

+ Maintains a house bank and make a deposit and accurate report of receipts daily

+ Processes all Retail transactions for the guest

+ Responsible for restocking and assuring overall cleanliness of Retail

+ Issues luggage claims and check guest luggage when requested

+ Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

+ Respectfully listen and respond to guest complaints in an efficient and professional manner

+ Completes additional duties as assigned

Required Experience:

Minimum Requirements

+ 1-2 years of experience in a public contact position

+ Customer service experience in the hospitality industry strongly preferred

+ Basic computer knowledge and some knowledge in word, excel, outlook, and internet

+ A passion for the mission, vision, and values of Sherman Associates

+ Schedule may vary due to the specific needs of the hotel

Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood

From: Sherman Associates