• ServiceNow CMDB Architect

    COOLSOFT (Madison, WI)


    ServiceNow CMDB Architect

     

    (Jobs in Madison, WI)

     

    Requirement id 156281

     

    Job title Architect

     

    Job location in Madison, WI

     

    Skills required ServiceNow, CMDB, Service Catalog,

     

    Open Date 10-Dec-2025

     

    Close Date

     

    Job type Contract

     

    Duration 4 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Architect: ServiceNow, CMDB, Service Catalog,

     

    Start date :1/12/2026

     

    End Date :04/30/2026

     

    Submission deadline :12/17/25 4:00 PM CST.

     

    Client Info : DOA

    Note:

    * Interview Process: via Teams

    * Duration of the Contract: until 4/30/26 with extensions possible

    * Onsite or Remote? Remote. Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

    Description:

    Service Now Implementor Position

     

    Knowledge Services Position Title: CRM Integration Architect III (8-10 years)

     

    Knowledge Services Description: Responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems.

     

    Requires a bachelors degree in area of specialty and 10 years of experience in the field or in a related area. Provides design recommendations based on long-term IT organization strategy.

     

    Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features. Acts as an internal consultant, advocate, mentor and change agent. Bachelors or Masters Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 5 years of relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, application systems design and integration.

    Justification:

    The ServiceNow Implementor will drive process design, coordination, and adoption. This role bridges the gap between business stakeholders and the development team, ensuring that requirements are well-defined, configurations follow best practices, and the platform delivers measurable process improvements.

    By adding this position, we will:

    • Accelerate implementation by reducing back-and-forth between business and technical teams.

    • Improve workflow design and standardization using out-of-box ServiceNow capabilities.

    • Increase solution quality, user adoption, and long-term maintainability.

    • Allow the developer to stay focused on technical delivery rather than requirements gathering and validation.

     

    In short: pairing a ServiceNow Implementor with our developer enables faster, higher-quality deployments and ensures that every build results in real process improvement—not just automation.

    Position Description:

    Title: Service Now Implementor

    Position Summary:

    The Service Now Implementor serves as the bridge between business stakeholders and the technical development team to ensure successful implementation and adoption of ServiceNow solutions. This role focuses on gathering and translating business requirements, designing improved workflows using out-of-box functionality, and coordinating configuration, testing, and rollout activities.

    Key Responsibilities:

    o Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization.

    o Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions.

    o Translate business needs into functional specifications and user stories for the development team.

    o Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions.

    o Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code.

    o Validate and test implemented functionality to ensure alignment with business requirements.

    o Facilitate user acceptance testing (UAT) and support end-user training and documentation.

    o Coordinate data migration, enviro

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156281 while calling.

     

    EOE Protected Veterans/Disability