• Telecommunications LAN WAN Engineer

    COOLSOFT (Madison, WI)


    Telecommunications LAN WAN Engineer

     

    (Jobs in Madison, WI)

     

    Requirement id 156335

     

    Job title Engineer

     

    Job location in Madison, WI

     

    Skills required Telecommunications, Customer Service Skills, Oral And Written Communication, LAN WAN

     

    Open Date 15-Dec-2025

     

    Close Date

     

    Job type Contract

     

    Duration 5 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Engineer: Telecommunications, Customer Service Skills, Oral And Written Communication, LAN WAN

     

    Start date :2/9/2026

     

    End Date :06/30/2026

     

    Submission deadline :12/22/2025 at 4:00 PM CST.

     

    Client Info : DCF

    Note:

    * Interview process: Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. the hiring managers preference is to hire someone who is local to Wisconsin for this type of position.

    * Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

    * INTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.

    • MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

    • Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.

    • Candidate must follow ALL DCF work rules

    • Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)

    • Candidate will be required to provide their own equipment for this position (See job description for required specifications.

    Description:

    Detailed Job Description: (Please be specific with all job duties required by the hired candidate.)

     

    This position is more accurately described as a Telecommunications Administrator.

     

    The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.

     

    The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.

     

    The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.

     

    The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.

     

    An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. Furthermore, having a Cloud knowledge will be a plus.

     

    The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.

     

    The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.

     

    On Call support will be required.

     

    The candidate will be require

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156335 while calling.

     

    EOE Protected Veterans/Disability