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***This role is required to be in the office 5 days a week.***

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid heavy equipment experience? If so, we are looking for you! We are growing rapidly and looking for a Field Service Manager who will partner with our team. The role is located at our Atlanta, GA location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

THE IDEAL CANDIDATE

You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.

Primary responsibility is dispatching the Field Service Technicians on all offsite jobs. Must be able to perform vehicle troubleshooting, repair and maintenance work on chassis and track mounted aerials, digger derricks, cranes, high rail and other equipment, in accordance with dealer and factory standards, either at the service center or in the field.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Reports to Operations Manager, who will provide brief descriptions of issues and supporting information related to the vehicle.

• Be able to read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service. (Must have the ability to utilize laptop, etc. to be able to access needed information and perform diagnostic tests.)

• Be able to inspect and service vehicles and make repairs and adjustments both at the service center and in the field as needed.

• Verify work performed by Field Technicians and report any issues to the Operations Manager.

• Receive and dispatch calls accordingly to the Field Service Technicians.

• Update the On-Call bonus spreadsheet on a weekly basis.

• Ensure that the Field Technicians logs are in compliance with DOT regulations.

• Review inspection reports, repair orders (recording service time and parts costs) and time cards completely and accurately as needed.

• Required to update and maintain the Customer Interaction Center daily.

• Advises management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.

• Attends Custom Truck One Source safety training and follows all safety requirements.

• Attend Custom Truck One Source and factory -sponsored training classes.

• Understand and follow federal, state and local regulations such as those governing the disposal of hazardous wastes.

• Communicate easily with customers and internal departments to ensure minimal equipment down time.

• Flexibility to travel beyond the area of coverage, based on business need.

• Work closely with Service Manager to grow and improve customer satisfaction.

• Carry company issued cell phone at all times.

• Any additional duties as assigned.

Basic Qualifications

• High School Diploma or GED

• Five plus years direct experience as a truck or construction machinery mechanic or a combination of

education, training and experience that demonstrates a knowledge in chassis, track, digger derrick, crane and high rail equipment repair.

• Two plus years of related automotive or vocational truck operation and maintenance experience.

• Ability to travel up to 10% of the time.

BENEFITS

• 401(k) with Employer Match

• Competitive Health Care

• Dental, Vision, and Life Insurance

• Paid Vacation, Sick and Holidays

• STD/ LTD

• Partner Discounts

• Investment in Employee Development

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.