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Technical Services Manager M/F

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Reference number

2025-167985

Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Technical Services Manager M/F

Employment type

Permanent

Professional category

Supervisory staff

Part time / Full time

Full-time

Job description

We are seeking a highly skilled and driven Technical Services Manager to lead a global team in delivering world-class customer support and field services. This role is central to ensuring operational excellence, driving service revenue, and fostering a culture of accountability, continuous improvement, and customer focus. The ideal candidate combines strong technical expertise with proven leadership experience to advance organizational goals and elevate the customer experience.

But what else? (advantages, specificities, etc.)

• Customer, Market, and Industry Focus – Anticipates and meets end-user needs, stays informed on market trends, and influences external stakeholders.

• Breakthrough Thinking – Connects complex information to develop innovative solutions.

• Bias for Effective Action – Balances excellence with pragmatism and drives timely execution.

• Engages Others – Persuades and influences stakeholders to support initiatives and goals.

Building Alignment

• Sees and Supports the Big Picture – Aligns personal and team priorities with organizational goals.

• Leads and Aligns – Guides cross-functional teams to achieve optimal performance.

• Holds People Accountable – Sets clear expectations, monitors progress, and enforces consequences and rewards tied to performance.

• Develops Others – Invests in the long-term growth and development of individuals and teams.

Candidate skills & requirements

• Bachelor's degree in Engineering (or Associate's degree with equivalent technical experience).

• Proven experience as a Manager in a highly technical environment, preferably in a global organization.

Skills, Knowledge, and Abilities

• Proficiency with CRM and ERP systems.

• Strong knowledge of networking, communications, hardware, software, firmware, and web technologies.

• Certifications preferred: CCNA, CCDA, CCWA, MCSA (or equivalent).

• Expertise in Positioning, Navigation and Timing technologies.

• Proficient in project management, analytics and reporting, and professional presentations.

• Fluent (autonomous) in English; additional languages are a plus.

Annual salary

$80k -$105k

Job location

Job location

North America, United States

City (-ies)

45 Becker Road, Suite A West Henrietta 14586 New York

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No