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Hourly Rate: $25.36/hr PLUS generous benefits package

Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES (https://www.e1b.org/en/about-us/employment.aspx#Great-Benefits)

+ A remote schedule will be available after the completion of probationary period

+ 15 Paid annual Holidays

+ Generous Paid Personal/Sick time

+ Generous Paid vacation days

+ Premium Health and Dental plans (E1B pays 85%)

+ Life insurance at NO cost to you

+ FSA plan

+ Commitment to Diversity, Equity, and Inclusion

+ NYS Retirement System

+ 403b AND 457 retirement plans

Job Description:

The Configuration Support staff (Senior Computer Operator) serves as a cross-functional team member supporting project managers, configuration staff, and account advisors within the WNYRIC and Erie 1 BOCES. This individual will learn and assist with the configuration processes for district-facing implementations. They will collaborate with internal BOCES and WNYRIC teams, and vendors to ensure smooth project execution and service continuity.

The ideal candidate is collaborative, organized, and proactive. They are skilled in building and maintaining relationships with vendors and internal staff. They demonstrate strong customer service and communication skills, with the ability to listen carefully, problem-solve efficiently, and connect people and processes effectively. Attention to detail, accountability, and the ability to navigate complex project environments are essential.

The Technology Services Configuration Support staff will serve multiple school districts in the five geographical regions served by the WNYRIC.

+ Support school districts and internal Erie 1 BOCES/WNYRIC staff through clear communication and responsive service.

+ Maintain high-level project documentation, timelines, and communication to ensure service continuity.

+ Coordinate with vendors to deliver effective, budget-conscious technology solutions aligned with district needs.

+ Ability to review contract terms and conditions, ensuring that all quoted products and services are accurately reflected in contract agreements and aligned with district expectations.

+ Listen attentively and respond thoughtfully to questions and concerns from team members.

+ Troubleshoot issues, identify solutions, and connect teams or vendors to address concerns promptly.

+ Collaborate effectively with cross-functional internal teams to meet shared goals and district expectations.

+ Prioritize attention to detail, follow-through, and responsiveness in all assigned tasks and communications.

+ Excellent verbal and written communication skills.

+ Strong organizational skills and the ability to manage multiple tasks.

+ Demonstrated ability to work collaboratively in a team-based environment.

+ Customer service experience and the ability to build strong working relationships.

+ Proficiency with business tools including Service Now and Microsoft Office.

+ Other duties may be assigned that are relevant to the civil service job description for this title.

Job Qualifications

Minimum Civil Service Qualifications:

Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in the operation of a central processing multi-programming computer system which must include one (1) year of experience in console operations.

APPLICATIONS WILL BE ACCEPTED THROUGH JANUARY 25, 2026

Position Start Date:02/04/2026

Application Deadline:01/25/2026

Civil Service Title: Senior Computer Operator

Job Number: 0126-0008