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CPW Customer Service Representative/Administrative Assistant III - Grand Junction, CO

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CPW Customer Service Representative/Administrative Assistant III - Grand Junction, CO

Salary

$50,856.00 - $71,196.00 Annually

Location

Mesa County, CO

Job Type

Full Time

Job Number

PMA 01064 01/26

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

01/16/2026

Closing Date

1/29/2026 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

711 Independent Ave, Grand Junction, CO 81505, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Patrick Warnes [email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-usto find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

+ Medical and Dental plans

+ Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans

+ Paid life insurance

+ Short- and long-term disability coverage

+ Employee Wellness programs

+ Flexible Spending Accounts

+ Health Savings Accounts

+ 11 paid holidays per year plus generous vacation and sick leave

+ FlexiblAe work schedule options and remote-work options

+ Career advancement opportunities throughout the State system

+ Some positions may qualify for thePublic Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch) .

COLORADO PARKS AND WILDLIFE (http://cpw.state.co.us/)

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

This work unit exists to perpetuate the wildlife resources of the State, to provide a quality State Parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s natural resources. The Agency’s long-range and strategic plan will be executed by providing the customer service function for the Grand Junction Office in the Northwest Region (NWR) and providing administrative services to Area 7 and the NWR office. This includes administering the NWR energy, land Use, and water resources programs in addition to law enforcement, state wildlife areas, hunter education/outreach programs, and all the personnel within those sections.

Description of Job

This position exists to provide customer service at the Grand Junction Area/NWR office in regards to parks, hunting, fishing, watchable wildlife, and wildlife conflicts; interpret rules, regulations, and brochures; Sell licenses, state park passes, and registrations to the public; Provide administrative services to the Deputy Regional Manager, Area Wildlife Manager, Assistant Area Wildlife Manager and Area 7 staff, including all aspects of finance pertaining to cost center NWRS and 5707.

Customer Service

First contact for public/customers/agencies either in person, by phone or email. Determines customer's needs and decides what actions are needed and how to handle requests. It also establishes priority for requests. This includes deciding on direct action such as selling licenses, collecting information, providing information or education and materials, referral to others, or referral to another agency. Duties include answering technical questions regarding Parks and Registrations, hunting, and fishing by applying knowledge, experience, and interpersonal skills to respond to customer's needs and problems in an ongoing effort to educate and serve. Articulately convey substantial information about agency laws, regulations, and procedures, while providing all facets of parks, wildlife and outdoor recreation information. Assists law enforcement officers in gathering and disseminating information and requests; interpreting and directing calls to appropriate parties, determining appropriate approach for resolving human/wildlife conflicts, and presenting viable alternatives; Coordination and administration of hunter education classes. Effective monitoring of program products and brochures to ensure adequate availability of supplies.

Interviews and collects information from public contacts and determines the information's relevance based on statute and regulation. Determines what action or referral should be made and how it should be made. If law enforcement referral decides what priority to assign and whether referral to other law enforcement agencies is warranted and takes appropriate action. Determines and assists with correct office protocol in handling volatile situations and conflict resolution. Specific examples include answering customers' concerns regarding trapping, hunter trespass, game damage, T/E species designations, and leftover license sales. Recommends changes to big game brochures to correct or improve information. Recommends changes to limited license computer systems to improve license handling.

Recommends changes in regulations to improve clarity or improve public acceptance.

Licensing

Management of License Agency for the Area 7/NWR office by organizing and establishing work processes to facilitate functionality and effectiveness of license sales, parks passes and registrations, and implementing guidelines and objectives prescribed by agency mission and statutory regulation; Screening documents and supporting information to determine authenticity and eligibility for hunting and fishing license purchases; Sell licenses to the public; Register students for hunter education; reissue hunter safety cards; Establish veracity of non-resident Hunter Safety assertions and/or missing cards; issue temporary cards where applicable; Issue duplicate licenses and carcass tags; make changes to licenses; issue road kill permits; issue artificial light permits; Stringent application of regulations to aid in the prevention of license holder violations. Interprets the State of Colorado regulations and statutes to the public to answer questions concerning laws. Explain CPW laws and regulations to the public to gain understanding and support while being considerate of the needs and desires of customers. Determines, establishes and disseminates office procedures for customer service licensing systems which would include local sales procedures, record handling, and special licensing needs, including hunter safety card replacement, local forms, specific information packages for selected licenses, and emergency protocols, including licenses issued in error, application mistakes and lost licenses

Accounting

Accurate completion and processing of documents, including all aspects of finance pertaining to the Deputy Regional Manager budget (NWRS) and support for the Area Wildlife Manager budget (5707). Pays accounts payable by coding, completing, and correcting documents for CORE entry. Establish, administer and monitor financial processes, including verification of all coding information to assure compliance with fiscal procedures, delivery of designated goods and services, and timely payment of vendors; Research payments and communicates both internally and externally (e.g.vendor), and makes independent decisions for problem resolutions; prepare and review receiving reports, verify accuracy of vendor invoices, tax Ids, and addresses; One card allocation for all unit staff listed above; Processes game damage claims; Design and monitor spreadsheets to record and track all expenditures of cost center NWRS and support for 5707.

Financial

Functions as the primary cashier for the NWR/Area 7 office by creating and maintaining accurate accounting records, including weekly reconciliation and deposits; sends validated supporting documentation to Denver Headquarters; Accurate processing sales transactions through the Integrated Parks and Wildlife System. Establish office cash handling procedures to ensure accurate documentation of all sales processed through the cash register and credit card machine. Reconciliation is performed on all transactions, using supporting documentation; Determines the amount of change on hand to ensure availability for customers, and allows an effective flow of license sales and products through the cash register.

General Office

Create and revise office procedures and write procedure manuals, design forms, and general office record-keeping systems; Maintain office equipment (fax, Xerox and postage meter, etc.); ensure adequate availability of supplies (toners, paper, postage, envelopes, etc.) by effectively monitoring inventory; Develops mailing labels; preparation and processing of outgoing mail. Establishment of cleaning specifications and coordination to ensure proper cleaning and maintenance of all NWRS/Area 7 offices and conference rooms. Based on office procedures, develops and tracks primarily the calendars of the Deputy Regional Manager in addition to the Area Wildlife Manager and Assistant Area Wildlife Manager to assist with efficient and timely completion of work tasks. Establish office procedures and criteria for information storage and dissemination, which ranges from public brochures to confidential ‘in-house’ materials. Monitors request for materials to determine future needs. Modifies or suggests modifications to brochures and other public materials to improve their functions as customer service tools. Sets priorities on request. Change office procedures as needed. Daily inventory monitoring to ensure adequate supplies are available for internal and external customers. Enters monthly vehicle odometer readings into CARS. Tracks and notifies vehicle operators of required maintenance. Maintains updated spreadsheet of NWRS/Area 7 staff radios, ATVS/UTVs, snow machines, trailers, etc. Ensures adequate coverage in the front office at all times. Recruit, hire, train and supervise seasonal employees.

Programmatic Support

Provides support to the Area 7 mandatory check station and CWD head submission site; Checks in heads submitted for CWD testing or inspects animals as required by regulation. Obtains information from customers to accurately complete the required form. Takes samples and measurements as required. Ensures that adequate supplies for checks are maintained. Registers students for hunter education and outreach events. Works with region staff to ensure materials are current and in adequate supply.

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Three (3) years of relevant experience in customer service, general clerical experience, or accounting in an office environment, work in call center, office environment, retail, outdoor recreation services, guiding, outfitting, shooting sports, land management.

OR

A combination of appropriate education in accounting, business, wildlife management, natural resource management, agriculture, or related field of study will substitute for the required experience on a year-for-year basis. and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Please note: Your experience must be fully documented in your application work history.

Preferred Qualifications

+ Current or former State experience relevant to this position.

+ Current or former Colorado Parks & Wildlife work or volunteer experience.

+ Organizational management, time management, multiple tasking skills.

+ Google suites (or MS word, Excel, etc.).

+ Customer service skills.

+ Problem solving abilities, critical thinking, verbal/written communication.

+ Currency handling, accounting, interpersonal, initiative.

+ Demonstrates initiative and self-motivation.

+ Keen attention to detail.

+ Punctual/Timely/Dependable.

+ Strong interpersonal skills.

+ Office setting experience.

+ Ability to work well independently as well as in/with a team.

+ High proficiency in interpreting and explaining rules/regulations.

+ Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).

Conditions of Employment

+ State of Colorado residency is required at the time of application.

+ Employee will be handling money and PII- Background Check required.

+ Travel may occasionally be required for trainings and special events

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

+ Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive (https://docs.google.com/document/d/1W0g2QAGmusbXBJzL3HxhGitIZOEKnwhrFnx9GqVcQHA/preview?tab=t.0) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

+ Have an assigned State fleet vehicle

+ Are required to operate a vehicle as part of the position

+ Utilize a State fleet vehicle as a pool vehicle

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

+ All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

+ Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

+ Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

+ Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

+ This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

Equity, Diversity, and Inclusion

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected]

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at [email protected] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado at the time of application, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

+ Yes

+ No

02

Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

+ I am not a current or former State of Colorado classified employee.

+ I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).

+ I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position: (if not applicable, please enter "N/A")

04

Do you have prior Colorado Parks & Wildlife work or volunteer experience? If yes, please describe.

05

Please select which areas of experience your work history includes:

+ Customer Service in an office support capacity

+ Customer Service in a government setting

+ Administrative support in an office environment

+ Microsoft Office Suite (Word, Excel, PowerPoint, etc)

+ Google Suite (Gmail, Docs, Sheets, Forms, etc)

+ Social media (Facebook, Twitter, Instagram etc)

+ Database entry

+ Colorado Parks and Wildlife Temporary work or Volunteer experience

+ Current or former relevant experience as a classified State of Colorado employee

06

Please select which range most accurately reflects your years of general office/Administrative support, Financial, Accounting, Outdoor Recreation, Administration and Data Entry experience:

+ No experience yet

+ 0 to less than 1 year

+ 1 year but less than 2 years

+ 2 years but less than 3 years

+ 3 years but less than 4 years

+ 4 years or more.

07

Please describe your experience in general office/Administrative support, Outdoor Recreation Administration and Data Entry. Please also include any details on experience you have had handling cash registers or shift boxes as well as database or software programs.

08

Please select which range most accurately reflects your years of professional experience in customer service:

+ No experience yet

+ 0 to less than 1 year

+ 1 year but less than 2 years

+ 2 years but less than 3 years

+ 3 years but less than 4 years

+ 4 years or more

09

Please describe your experience in customer service and give specific examples of the types of service provided, the number of customers served per day, and any techniques you may employ to provide exceptional customer care.

10

In your own words, please describe what you think makes a team successful and describe the specific role you would play on the team.

11

Please describe why you're interested in working for Colorado Parks & Wildlife.

12

All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts. Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Please thoroughly answer all supplemental questions since responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

+ I acknowledge this receipt of this notice.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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