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Utility Billing Services Collector

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Utility Billing Services Collector

Salary

$17.53 - $19.29 Hourly

Location

Boise City Hall, ID

Job Type

Full Time Regular

Job Number

23 -07350

Department

Public Works

Division

Billing

Opening Date

12/08/2025

Closing Date

12/19/2025 12:00 PM Mountain

+ Description

+ Benefits

+ Questions

Summary Statement

Supports the City’s revenue recovery efforts by guiding customers through overdue payment resolutions, managing delinquent accounts, and preparing documentation for legal or law-enforcement action when needed. This role offers meaningful, independent work with the support of a knowledgeable team and operates under general supervision. City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. We’re famous for unparalleled benefits—come see why everyone’s talking!

Required Knowledge, Experience, And Training

+ High School Diploma or equivalent

+ 3 years of experience in a business office/utility provider environment involving extensive customer service and cash/payment processing and dealing with monies.

Licensing And Other Requirements

+ Notary Public certification within the first six months of employment.

Special Requirements

Applicants must be able to pass:

+ City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

+ Credit History Check

Essential Functions

Makes outbound calls and takes inbound calls for purposes of overdue payment collections. Locates and establishes contact with debtors following commercially and legally acceptable collection practices via phone or in-person to compel payment.

Interviews debtors to determine their ability to pay, negotiates acceptable payment arrangements and monitors compliance with payment agreements. Installs and sets up recurring payment draft instructions and autopay system for customers.

Establishes and maintains customer accounts and processes payments. Understands billing cycles and explains billing to customers. Answers account and service questions. Works with billers to improve the accuracy of accounts to prevent improper billing or documentation for citizens.

Manages an assigned portfolio of delinquent accounts using department collection practices and procedures. Sends delinquent letters and notifications.

Documents all account activity and maintains records of collections and status of accounts. Researches legal issues involving collection practices and recommends legal action. Prepares legal forms to be used in involuntary collection procedures.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Additional Required Knowledge, Experience, And Training

Knowledge of collection procedures and techniques, process serving regulations and practices and procedures of bankruptcy and district courts; Fair Debt Collection Practices Act and the Fair Credit Reporting Act; financial record-keeping methods including maintaining, adjusting and making credits and debits to utility accounts; general office procedures and protocols; computer usage including related software; and basic accounting and mathematical computations.

Ability to establish rapport with customers utilizing proper telephone etiquette and customer service techniques; read, interpret and apply rules, regulations, policies and procedures; meticulously follow through to achieve work accuracy and efficiency; carry out recurring assignments independently without specific instructions; analyze and interpret billing information; deal firmly and courteously with the public and maintain professionalism while dealing with difficult customers; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Preferred Knowledge, Experience, And Training

Associate's degree in accounting, business administration, mathematics, finance or a related field and four years of progressively responsible experience with first and/or third-party collections, or an equivalent combination of education and/or experience.

Knowledge of bankruptcy law and related matters.

Ability to converse in Spanish or another second language.

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds. The noise level is always moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions. potential for violence/physical altercations

This position works: This position may work in the evenings and Saturdays as necessitated by job demands.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

+ ZERO premium medical coverage option for you and your family

+ Low-cost dental and vision options.

+ Post-employment health savings account.

Retirement and Investment Plans:

+ PERSI retirement benefits

+ 401(k) or 457b pre-tax investment options with employer match.

+ 457b Roth after-tax investment options with no match

WellBeing Program:

+ Up to $500 cash per year for participants.

+ Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

+ 10 hours of vacation per month, and this increases the longer you stay with the City

+ 12 paid holidays every year

+ 8 hours of sick leave per month

+ 10 weeks Parental Leave

Life & Long Term Disability:

+ Basic Life insurance at no cost to you

+ Long Term Disability insurance at no cost to you

Other optional benefits:

+ Pre-tax Flexible Spending Accounts

+ Supplemental Life Insurance

+ Supplemental Disability Insurance

+ Tuition reimbursement

+ Free local bus pass

+ Corporate discount programs

+ AFLAC

+ Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org