• SOC Operator

    Constellation (Kennett Square, PA)


    Who We Are

     

    As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

     

    Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

     

    Total Rewards

     

    Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

     

    **Expected salary range** of $54,000 to $60,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

     

    PLEASE NOTE: THIS IS AN ONSITE POSITION & WILL EITHER BE 2ND SHIFT OR 3RD SHIFT, WITH HOURS 3 PM - 11 PM ET OR 11 PM - 7 AM ET.

     

    Primary Purpose of Position

     

    Performs core functions of the Security Operations Center (SOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the SOC Policies and Procedures Manual, adhere to compliance requirements and perform regulatory procedures. SOC Operator position is fixed shift, 24/7. This position is subject to up to a 6-month training curriculum period. All SOC Operators must successfully complete the training curriculum period. During this period of time, we will provide you with classroom-style, as well as on-the-job, training experiences. The components of the program will be weighted as follows: Employees will be required to complete three milestone training examinations that are designed to ensure you understand and can apply the core competencies of the SOC Operator role (weighted at 33%), demonstrate their application of the core competencies through observations of five customer calls (weighted at 33%) and an overall performance review (weighted at 34%). Employees must achieve at least a 70% total score, determined at the end of the training period, or else their employment will be involuntarily terminated. The training curriculum period does not alter your status as an at-will employee at Constellation.

    Primary Duties and Accountabilities

    + Answer, prioritize, and respond to telephonic security incident reporting

    + Manage and log site entry/exit system disarm events

    + Manage and log site entry/exit system disarm events

    + Monitor and remediate intrusion detection alarms

    + Oversees yearly operational budget for all aircraft and facility's in his assigned location, in which includes capital budget and Operational Budgets.

    + Own identification of and participation in external surveys, benchmarking, and employer recognition opportunities

    + Perform forensic investigative support of video and access control records

    + Submit service requests for corrective maintenance of security systems, perform service ticket validation

    + Write and submit security incident reports

    Minimum Qualifications

    + Associate's degree, High School certificate or GED

    + Proficiency on the following systems: CCure 9000 Enterprise, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Enterprise System Manager, Constellation Alert

    + Broad understanding of business processes

    + 2-years security system or IT experience

    + Ability to work and respond to stressful situations, environments and emergencies

    + Strong interpersonal skills with the ability to build strong relationships with team members and business stakeholders

    + Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders

     

    Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.