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Position: Quality Manager

Job Code: MQMQM4 + Mgr II, Quality

The Opportunity:

This position serves as an interface between the Evadale Board Mill and its customers and will help drive continuous improvement through various activities. You will lead the investigation of customer complaints to identify root causes/corrective actions and generate technical responses to communicate results. These communications are important, as the information contained within them directly affects the financial status of Smurfit WestRock and its customers. You will also partner with mill personnel to help implement corrective actions necessary to reduce field complaints and internal off-grade metrics. This will require the individual serving in the role to generate and analyze reports pertaining to complaint data and paperboard quality parameters. Provides technical assistance to WestRock\u2019s Packaging business segment and its customers. This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other customer requested technical services.

One of the primary skills necessary to perform this job effectively is good verbal and written communication. Communication will be required at numerous levels ranging from upper-level management to Operations and Technical department employees within the Evadale Mill, other groups within the Smurfit WestRock system (TS&Q and CQC) and customer/end user facilities.

Understanding papermaking operations and the various converting operations that utilize Evadale\u2019s products is also critical. This allows the position to hold the ability to discern whether reported quality/complaint issues resulted from paperboard manufacturing or from downstream converting processes. These findings must be explained to the mill and customer to help justify payment or rejection of complaints.

This position will also be an active participant in preventing customer complaints through monitoring of process data and machine conditions at the time of manufacture. The successful candidate will be capable of auditing and monitoring machine\u2019s physical condition as well as processing data.

How you will impact Smurfit WestRock:

* Understands and enforces mill safety policies and procedures. Ensures that all employees are aware of and adhere to safety policies, procedures and JHAs.

* Ensures timely completion of accident/incident investigations as needed.

* Actively promotes and participates in the Mill\u2019s safety programs/processes.

* Conducts routine safety audits of employees to ensure compliance and give proper feedback.

* Direct supervisor of the Quality Assurance Department, including oversight of the Paper Testing labs. Responsible for communicating procedures and quality needs/expectations to appropriate personnel.

* Responsible for ensuring that training needs of subordinates are met and for setting goals and operating budgets.

* Oversees distribution and control of specifications by which product is produced, including grade codes.

* Coordinates analysis of product properties and compliance with specifications.

* Responsible for ensuring the customer requirements are known.

* Coordinates final disposition on product after the winder (returns from field, hold paper, quality issues found after the fact) in conjunction with TSS/Operations.

* Oversight for the Product Recall/Withdrawal systems for product. Coordinates annual mock drill testing.

* Works on customer-related issues that require a change in the way products are tested, inspected, or measured.

* Leads routine quality review meetings or designee.

* Leads the ISO 9001 compliance and Quality support functions. Serve as or Appoints Mgmt. rep for ISO 9001.

* Participates in external/internal audits and management reviews for Quality and Food Safety.

* Serves as or Appoints a Food Safety Team Leader to maintain and improve Food Safety systems for Evadale Mill and assists with Silsbee Extruder as needed.

* Management/oversight of all quality related systems within Lotus Notes, such as MOC, Holds, Spec Change, P/CAR, Agreed to Specifications with customers

* Investigate field complaints to perform root cause and corrective action assessment and generate technical responses to customers and/or Smurfit WestRock\u2019s Commercial, TS&Q and CQC teams.

* Partner with appropriate mill personnel to help implement corrective actions necessary to prevent recurrence of quality issues.

* Provide accurate and timely service, audit, quality, and technical consultation.

* Provide support and assistance for engineering/design improvements and changes.

* Coordinate correspondence between Evadale Mill and WestRock\u2019s Commercial, TS&Q and CQC teams and/or customers regarding product quality, COA\u2019s and related information.

* Generate, analyze, and report on Evadale\u2019s quality complaint statistics to help mill personnel identify trends and areas for continued improvement.

* Daily/Weekly monitoring of process data and overall machine cleanliness/physical conditions.

* Responsible for conducting business with integrity and respect, being accountable, and actively pursuing excellence to help achieve Smurfit WestRock\u2019s Path to One goal.

What You need to succeed:

* Bachelor\u2019s degree in Pulp & Paper Science or Engineering preferred, with consideration also given to candidates with extensive work experience in the pulp and paper industry.

* Strong statistical, analytical, and diagnostic problem-solving skills.

* Proficiency with Word, Excel, PowerPoint and Minitab. Knowledge of SAP is a plus.

* Good verbal and written communication skills for dealing with diverse audiences.

* Strong work ethic and desire to improve systems and processes.

* Field service and professional work experience of 5+ years.

* Knowledge of paperboard quality characteristics.

* Experience with sheeting processes and equipment.

* Experience with die cutting and folding /gluing processes and equipment.

* Supervisory experience with a printing or converting operation a plus.

* Aligned with our company\u2019s values of Integrity, Respect, Accountability, and Excellence

* Travel with some nonstandard work weeks/ hours.

What we offer:

* Corporate culture is based on integrity, respect, accountability, and excellence.

* Comprehensive training with numerous learning and development opportunities

* An attractive salary reflects skills, competencies and potential.

* A benefit package including medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!

* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.