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Overview

About M.C. Dean

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

MC Dean is seeking a dedicated and skilled BOC (Building Operations Center) Specialist/Operator to join our 24/7/365 team. As a BOC Specialist/Operator, you will be responsible for continuously monitoring, operating, and optimizing building automation systems (BAS) to maximize efficiency, ensure occupant comfort, and maintain critical operations. You will play a crucial role in identifying and resolving issues, responding to alarms and service calls, and implementing strategies for long-term system improvements.

While experience with Building Automation Systems (BAS) is valuable, candidates with backgrounds in **_HVAC_** , **_controls_** , or **_related technical fields_** are strongly encouraged to apply. _On-the-job training will be provided for BAS-specific tasks_ . This position primarily resides in the BOC for the entirety of the shift; however, situations may arise where the individual will be asked to do various controls tasks in the field i.e. calibrations, thermostat/controller replacement, panel troubleshooting, etc.

**Work Hours available** :

**Monday - Thursday, 6:00am-4:30pm** or **Friday - Sunday, 7:00am-7:30pm** .

Clearance Requirement:** Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship; **ability to obtain HSPD-12 security clearance.

Responsibilities

**Key Responsibilities** :

+ **System Monitoring & Analysis:** Continuously monitor and evaluate building systems—including BAS, HVAC, and controls—to ensure correct operation, adherence to calibration requirements, and identification of anomalies. Candidates with experience in HVAC or controls will receive training to operate and analyze BAS platforms.

+ **Alarm Management & Response:** Analyze alarms and events in real-time to identify root causes of recurring issues and implement corrective actions. Provide daily alarm list reports to the BOC Manager. Respond to service calls and system alarms, diagnose problems, identify causes, and implement effective solutions. Triage system messages and reports, escalating issues appropriately.

+ **System Optimization & Adjustment:** Operate and update building systems to maximize efficiency and revise operating controls as needed to accommodate changes in facility operations or address identified problems and inefficiencies. Apply adjustments in response to tenant calls, work orders, and alarms.

+ **Emergency Response:** Make confident and timely decisions during emergencies to ensure continuation of service and operations. Coordinate emergency response between various divisions, including Mechanical-Electrical-Plumbing (MEP), Security, and external vendors.

+ **Troubleshooting & Maintenance:** Assist other trades with active troubleshooting of systems. Debug and simulate programs, check calibration of hardware/software devices, configure parameters, and test control components and software. Perform function checks and document results. Candidates with HVAC or controls experience will be supported in learning BAS troubleshooting.

+ **Collaboration & Communication:** Work with MEP and other teams to log and identify problem areas. Provide assistance to other trades in the field. Keep the client/call center informed of questions, progress, information needs, and discrepancies. Escalate building issues as needed and utilize pass-down procedures to communicate incomplete tasks and system issues.

+ **Documentation & Reporting:** Generate incident reports and maintain accurate records of system performance and maintenance activities. Develop and maintain procedures and checklists for service calls, routine maintenance, and commissioning tasks.

+ **Customer Service:** Field customer service requests courteously and professionally.

Qualifications

+ High school diploma with 2+ years of experience.

+ Vocational school or associate degree in a technical trade preferred.

+ Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship;ability to obtain HSPD-12 security clearance.

+ Experience in HVAC, controls, or a related technical field (BAS experience is a plus but not required)

+ Willingness to learn and operate BAS platforms

+ Strong troubleshooting and analytical skills

+ Ability to work collaboratively and communicate effectively with multiple teams.

+ Ability to make critical decisions during emergencies.

We offer an excellent benefits package including:

+ A competitive salary

+ Medical, dental, vision, life, and disability insurance

+ Paid time off

+ Tuition reimbursement

+ 401k Retirement Plan

+ Military Reserve pay offset

+ Paid maternity leave

Abilities

+ Exposure to computer screens for an extended period of time.

+ Sitting for extended periods of time.

+ Reach by extending hands or arms in any direction.

+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

+ Listen to and understand information and ideas presented through spoken words and sentences.

+ Communicate information and ideas in speaking so others will understand.

+ Read and understand information and ideas presented in writing.

+ Apply general rules to specific problems to produce answers that make sense.

+ Identify and understand the speech of another person.