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Regional Operations Leader (ROL) – Power & Energy Description

The Regional Operations Leader is a part of WSP USA’s Operations and Delivery Team with the responsibility of supporting the successful delivery of all projects and supporting Business Line Operations Director and Business Line Leadership with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety.

This position can be based out of any of our POWER or WSP USA offices.

Responsibilities: General Operations Duties:

+ Work under the direction of the Business Operations Director for the specifically identified part of the P&E business.

+ Partner with Business Line Leadership on operational aspects of the business.

+ Communicate and coordinate with Local Leaders and other managers on operational aspects of the business. Assist in monitoring P&L, project performance, and staffing.

+ Collaborate with Strategic Growth Team (SGT), HR partners, Finance, and Project Accounting.

+ Partner with Project Delivery for project operations consistency and reporting.

+ Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives.

+ Deliver training and mentoring support for project managers and staff.

People and Culture:

+ Work to support staff hiring and attrition goals.

+ Monitor staff billability/billable hour goals and take corrective action when needed.

+ Assist in developing corrective plans to address deficiencies identified in project performance.

+ Support work sharing across business line sectors, regions, and WSP business lines. Support HR as needed with personnel issues.

+ Support programs such as safety, sustainability, and ethics & compliance.

+ Emphasizes employee training and development to create a unique work experience.

+ Assist in strategic recruitment, promotional programs, and performance management focused on the employee experience, wellness, and safety.

Operational Excellence:

+ Prioritize training, promote and support processes and aid in administering system-wide tool adaptation to enhance WSP’s ability to deliver high quality, sustainable projects for clients bringing the best tools and practices available to market.

+ Aid in optimization of the client and employee experience through regular review, improvement, and automation.

+ Responsible for supporting the execution of Business Line and P&L priorities and strategies; including revenue generation, project margin, EBITDA, DSO, Project Delivery, Client Satisfaction, Staff Billability, Quality, and Safety.

+ Assist in operationalizing growth strategies.

+ Monitor budgets and provide recommendations/corrective actions to stay within budget.

+ Take necessary actions to monitor and improve cash flow/initiatives.

+ Assist in project/client negotiations as needed.

+ Conduct/assist in conducting readiness/project reviews on key projects in the portfolio.

+ Identify and escalate project risks and opportunities.

+ Develop and monitor recovery plans as needed.

Key Performance Indicators include:

+ EBITDA, Net Revenue, Organic Growth, Margin Erosion/Improvement, DSO, Billability/Utilization, Funding/Backlog, and others as established by the Business Line Operations Director.

Required Qualifications:

+ 12+ years of experience.

+ BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline.

+ Experience as a major project manager, or related role to understand project delivery issues and requirements.

+ Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, and performance expectations.

+ Proactive problem-solving skills and helpful, open and candid communication skills.

+ Leadership skills that portray commitment, reliability, and accountability to desire outcomes.

+ Proven track record in managing complex, geographically dispersed teams with demonstrated success in operational efficiency and financial management.

+ Strong strategic thinking, decision-making, and problem-solving capabilities.

POWER Engineers, Member of WSP, is an Equal Opportunity Employer, including women, minorities, veterans, and individuals with disabilities.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.