• Patient Services Representative

    Insight Global (Elgin, IL)


    Job Description

    • Answer incoming calls, assess patient needs, take accurate messages

    • Schedule appointments (including infusion room and treatments)

    • Work closely with clinical staff and other departments

    • Ensure insurance, demographic, and eligibility info is accurate

    • Submit pre-authorizations and referrals

    • Maintain and update physician schedules

    • Provide appointment details and instructions to patients

    • Handle faxing, scanning, and document indexing

    • Provide coverage for coworkers during absences

    • Deliver excellent customer service with compassion and empathy

     

    Perform other duties as assigned

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • High School Diploma or equivalent

     

    Minimum 1 year medical office experience