• Desktop Support

    Insight Global (Springfield, TN)


    Job Description

    Insight Global is looking for a motivated Desktop Support Technician to provide day-to-day technical assistance for one of our clients in Springfield, TN. In this role, you will be the first point of contact for troubleshooting hardware, software, and network issues. You’ll handle service requests, resolve incidents, and escalate complex problems when necessary. A typical day involves responding to tickets, setting up new workstations, assisting with application installations, maintaining peripheral devices, and ensuring employees can work productively with minimal downtime. You’ll also contribute to documentation, help improve support processes, and deliver excellent customer service in every interaction

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    1–3 years of experience in desktop support, help desk, or IT support roles

     

    Strong knowledge of Windows and macOS operating systems

     

    Familiarity with Microsoft Office 365 and common business applications

     

    Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

     

    Experience troubleshooting hardware (PCs, laptops, printers, peripherals)

     

    Ability to prioritize and manage multiple tickets in a help desk system

     

    Excellent communication and customer service skills Experience with Active Directory (user accounts, group policies, password resets)

     

    Exposure to mobile device management (MDM) tools and endpoint security solutions

     

    Knowledge of imaging tools and automated deployment solutions

     

    Familiarity with ITIL practices and ticketing systems (ServiceNow, Jira, etc.)