• Customer Service Representative

    Insight Global (Larksville, PA)


    Job Description

    • Answer inbound phone calls (200–300 per week) and assist customers with program changes, cancellations, and general inquiries.

    • Process payments over the phone and deposit checks as needed.

    • Escalate complex issues such as invoicing or service concerns to the appropriate contact (e.g., John).

    • Manage email communications, verify sales, enter sales data, and send deal confirmations to customers.

    • Provide backup support for routing and scheduling technicians when needed.

    • Utilize CRM tools (RealGreen experience is a plus, but not required).

    • Ensure accurate data entry and maintain excellent customer service standards.

     

    No AP/AR responsibilities; no people management.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must-Haves

    • Previous customer service experience handling inbound calls.

    • Prior office/desk work experience (e.g., former teacher, automotive dealership background).

    • Strong communication skills and attention to detail.

     

    Ability to learn quickly and adapt during training • Experience in HVAC, lawn care, landscaping, or home service industries.

     

    Familiarity with CRM systems (RealGreen preferred).