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Job Description

An employer in the insurance industry is looking for an Enterprise Applications Manager to join the fully remote team. This person will lead the strategy, implementation, and support of enterprise and smaller business applications across the organization. This role is responsible for building and managing a high-performing team from the ground up, defining SLAs and KPIs, and ensuring seamless application support and governance. The ideal candidate is a strong leader with a technical background who can bridge the gap between business needs and IT, acting as an escalation point for complex issues while fostering collaboration between support teams, developers, and product owners. This individual will oversee configuration, development, and integration of applications such as DocuSign, ServiceNow, Kofax Tungsten, Asana, SharePoint, and other SaaS platforms, ensuring they align with business goals. In addition to managing day-to-day operations, the Enterprise Applications Manager will drive process improvements, implement best practices, and maintain strong vendor and stakeholder relationships. This position requires someone who has built and scaled teams before, understands how to prioritize resources, and can communicate effectively in IT language while maintaining a customer-centric approach. The role involves managing application rollouts, upgrades, troubleshooting, and governance, as well as providing project management support for multiple initiatives. The successful candidate will combine leadership skills with hands-on technical expertise to ensure enterprise applications deliver maximum value to the business.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 10+ years of relevant experience in enterprise application support.

• Proven experience building and leading teams from scratch, including hiring and resource planning.

• Strong technical background; ability to understand and communicate with developers and product owners.

• Hands-on experience with ServiceNow and other enterprise applications.

• Familiarity with DocuSign, Asana, Cofax Tungsten, SharePoint, and SaaS platforms.

• Ability to define and implement SLAs, KPIs, and governance processes.

• Skilled in application support, configuration, and development.

• Experience acting as an escalation point for tickets, bridging support and development teams.

• Strong project management skills and ability to manage multiple priorities.

Excellent communication and leadership skills; able to talk IT language and business language. Insurance industry experience

Familiarity with the SDLC