• Operations Manager

    Insight Global (St. Louis, MO)


    Job Description

    A client of Insight Global is looking for an Operations Manager to join one of their largest mortgage industry clients. In this role, you will lead a team of 7-8 Customer Experience Specialists within the Mortgage Fulfillment Division to deliver best-in-class service. The Operations Manager will oversee daily queue management, ensuring adherence to schedules, specialty skills, and resource allocation while monitoring performance metrics to maximize productivity and quality. You will coordinate across divisions to ensure consistent execution, analyze trends to identify and resolve operational challenges, and implement innovative process improvements to enhance cycle times and service quality.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3+ years' experience in a call center environment, preferable mortgage or financial industry

     

    General understanding of applicable Federal, State and Local mortgage regulations

     

    Knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)

    Bachelor's degree preferred

    Experience with call monitoring and feedback for agents that have performed inbound and outbound calls to consumers. Previous Loan Processing experience