• Site Reliability Engineer II

    Insight Global (Jacksonville, FL)


    Job Description

    We are seeking a Global Command Center (GCC) SRE II to strengthen the reliability, resilience, and performance of our global systems. This role blends real-time operations monitoring with automation, incident response, and continuous improvement, ensuring business-critical services run securely and efficiently. Monitor and maintain availability across cloud and on-prem platforms (AWS, Azure, GCP). Respond to incidents, coordinate resolution, and reduce MTTR through automation and proactive detection. Build scripts, tools, and dashboards to streamline monitoring and operations. Partner with SRE, infrastructure, and cybersecurity teams to improve reliability and resilience. Provide clear, timely updates to technical and business stakeholders during critical events.

     

    This role can pay 50-55/hr for the contract and conversion salary is 112,000 with a 10,000 bonus. Can sit in Jacksonville or Lake Forest. Will be 24/7 shift working one of the shifts below day (7-3), second (3-11) and night is only for shadowing purposes (10-8)

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 2–5 years of experience in SRE, operations, or command center roles.

    • Hands-on with monitoring and observability tools (Datadog, Dynatrace, Splunk, ServiceNow, etc.).

    • Strong scripting/automation skills (Python, PowerShell, Bash).

    • Knowledge of incident management frameworks (ITIL a plus).

     

    Problem-solver with strong communication skills, able to work in high-pressure environments n/a