• Technical Support Specialist

    Insight Global (Olive Branch, MS)


    Job Description

    Company: DP World

     

    Position: Technical Support Specialist

    Must Have:

    • 2+ years of experience troubleshooting hardware and software

    • 2+ years of experience working in a warehouse environment

    • Hands-on experience troubleshooting printers and barcode scanners

    • Strong understanding of DSCP

    • Ability to travel domestically up to 20%

    Plusses:

    • Experience with SCCM

    • Familiarity with WMS (Warehouse Management System) or ERP systems

    Day-to-Day:

    As a Technical Support Specialist, you will deliver hands-on technical support for hardware and software systems in a fast-paced warehouse environment. Your responsibilities include diagnosing and resolving issues with computers, printers, barcode scanners, and other essential warehouse technologies to ensure smooth operations.

    You will:

    • Troubleshoot and repair hardware and software problems

    • Respond to end-user support requests promptly

    • Maintain and optimize warehouse IT infrastructure

    • Configure network settings with a strong understanding of DSCP

    • Document solutions and collaborate with warehouse staff to minimize downtime

    • Travel domestically up to 20% to support additional facilities

     

    Experience with SCCM, WMS, or ERP systems is a plus, as you may assist with deployments, updates, and integration projects. Your proactive approach will help maintain operational excellence and drive continuous improvement in warehouse technology processes.

    Compensation:

    $20/hr to $25/hr

     

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must Have:

    • 2+ years of experience troubleshooting hardware and software

    • 2+ years of experience working in a warehouse environment

    • Hands-on experience troubleshooting printers and barcode scanners

    • Strong understanding of DSCP

    Ability to travel domestically up to 20% Plusses:

    • Experience with SCCM

     

    Familiarity with WMS (Warehouse Management System) or ERP systems