• TS/SCI Cloud Help Desk Analyst

    Insight Global (Beavercreek, OH)


    Job Description

    An employer in the Dayton, Ohio, area is seeking a TS/SCI Cloud Help Desk Analyst. This individual will be responsible but not limited to the following, will be joining a brand-new team of 3-4 analysts that will provide first-line technical support to mission partners and internal teams. This role ensures smooth operations of cloud services by responding to customer inquiries, troubleshooting basic issues, and escalating complex problems as needed to the next tier. Will be required to be on site full time and have an active TS/SCI security clearance.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Active TS/SCI Security clearance

     

    Active IAT II certification (Sec+ preferred)

     

    Bachelor’s Degree or 6 years of experience in lieu of

     

    Help desk experience

     

    Knowledge of cloud environments

     

    Experience with Jira or Confluence Cloud certification