• Quality Assurance Specialist (Digital Banking)

    Insight Global (Phoenix, AZ)


    Job Description

    This is a Quality Assurance leadership role within the Digital Banking team, focused on ensuring software quality for digital banking platforms (FIS CEB and Q2). It combines QA strategy, test execution, risk management, and collaboration with business and technical teams.

    Core Responsibilities

    • Testing Leadership:

     

    o Oversee QA for system builds/releases and digital banking solutions.

     

    o Design, execute, and maintain test plans (unit, integration, performance) using manual and automated strategies.

     

    o Lead test case design sessions and create detailed test scenarios.

     

    • Process Improvement & Governance:

     

    o Review current QA processes and metrics; identify constraints and propose improvements.

     

    o Ensure compliance with QA governance standards, regulatory requirements, and industry best practices.

     

    o Maintain KRIs, KPIs, and operational metrics.

     

    • Collaboration & Communication:

     

    o Act as liaison between business, development, and QA teams.

     

    o Work with vendors/service providers to understand features and ensure timely delivery.

     

    o Assist in UAT and communicate findings to stakeholders.

     

    • Technical QA Execution:

     

    o Validate software meets business and technical requirements.

     

    o Identify and track defects to resolution.

     

    o Develop automation scripts and resolve automation issues using tools like Playwright and Selenium.

     

    o Use Azure DevOps (ADO) and Confluence for documentation and test case management.

     

    • Risk & Compliance:

     

    o Leverage risk management experience from financial institutions.

     

    o Ensure adherence to regulatory standards (banking compliance, WCAG accessibility testing).

     

    This role is not just about writing test cases—it’s about owning QA strategy, improving processes, ensuring compliance, and driving quality across digital banking initiatives. It requires technical QA skills, automation expertise, banking knowledge, and strong collaboration.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Experience: 5+ years in QA or related IT roles; Bachelor’s degree required.

    • Technical:

    • QA protocols, bug fixing, automation tools (Playwright, Selenium).

    • Azure DevOps, Microsoft Office, diagramming tools (Lucid, Visio).

    • Data analysis and mapping for platform migrations.

    • Methodologies: Agile, SDLC.

    • Domain Knowledge:

    • Financial services/banking (preferred).

    • Regulatory compliance and accessibility standards (WCAG).

    • Soft Skills: Excellent communication, attention to detail, problem-solving, prioritization. • Digital transformation programs and Core/Digital Banking conversions (Fiserv, FIS, NCR, Q2).

    • Strong understanding of risk management and governance frameworks.