"Alerted.org

Job Description

Core responsibility to be the program manager and oversee the service delivery workflow processes as orders come in from the ISP. Also to assist commercial services director on an as needed and assigned basis.

(Basically taking all the orders in, roughly 400 per month), and coordinating between the ISP, Circet and mStreet to ensure the orders are taken in and delivered on)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s Degree

• 10 or more years experience in related industries (telecom, OSP, ISP, fiber)

• Previous experience with broadband and community development

Drop Management

• Program management and oversight of service delivery workflow process

• Monitor service orders and assign work to drop contractors

• Monitor drop activity to ensure established metrics are met

• Investigate and resolve customer drop issues

Inventory

• Manage inventory of ONT. (audited by construction dept)

• Review drop invoices and match to work complete